IZ66579: AGENT HANGS WITH TWO KUXAGENT PROCESSES WHEN RETRIEVING MACHINE INFORMATION ON AIX

IBM Tivoli Monitoring: Unix(R) OS Agent 6.2.0.3-TIV-ITM_UNIX-LA0002

APAR status

• Closed as program error.

Error description

• The ITM Monitoring Agent for UNIX OS on AIX hangs when
  retrieving machine information such as the machine serial number
  belonging to the Machine Information attribute group.
  
  Related Files and Output:  The parent kuxagent process will have
  a stack trace analogous to the following one:
  
  read__Q2_3KDY18ProcessInputStreamFPvi(0x110c081d0, 0x110897134,
  0x400000004000) at 0x9000000086ad21c
  runCommandEnv__Q2_3KDY4UtilFRCQ2_3KDY6StringPPcRiRQ2_3KDY6String
  T4T1b(0x11089f2c8, 0x0, 0x11089f328, 0x11089f2e0, 0x11089f2f8,
  0x11089f310, 0x0) at 0x9000000086a7ea8
  runCommand__Q2_3KDY4UtilFRCQ2_3KDY6StringRiRQ2_3KDY6StringT3T1b(
  0x11089f2c8, 0x11089f328, 0x11089f2e0, 0x11089f2f8, 0x11089f310,
  0x0) at 0x9000000086a8718
  uuid(KDY::String&)(uuidname = &(...)), line 342 in
  "kux20agt.cpp"
  retrieveMachineInformation(omunx_unixmachin_data_t&)(dataRow =
  &(...)), line 193 in "kux20agt.cpp"
  omunx_unixmachin_agent::TakeSample()(this = 0x000000011085d990),
  line 92 in "kux20agt.cpp"
  DriveDataCollection__5ctiraFv(0x11085d990) at 0x900000008538978
  checkForExpiredRequests__12TableManagerFl(0x110692810,
  0x4ae61c02) at 0x90000000852b3cc
  timeout__12TableManagerFP15CTRA_Timerspec_(0x110692958) at
  0x90000000852cda4
  TimerCallbackHandler__15CTRA_timer_baseFv(0x110720730) at
  0x90000000857ab98
  Handler_base__FPv(0x110720730) at 0x90000000857b2d4
  CTRA_timer_task__FPv(0x1107207f0) at 0x90000000857d410
  

Local fix

• No workaround available
  

Problem summary

• The ITM Monitoring Agent for UNIX OS on AIX hangs when
  retrieving machine information such as the machine serial number
  belonging to the Machine Information attribute group.
  

Problem conclusion

• The fix for this APAR is included in the following maintenance
  vehicle:
  
     | fix pack | 6.2.1-TIV-ITM-FP0002 |
  
  Note: Search the IBM technical support web site for maintenance
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT UNIX

• Fixed component ID

  5724C040U

Applicable component levels

• R621 PSY

     UP

• R622 PSY

     UP