IBM Support

IZ66409: AGENT HANGS WITH TWO KUXAGENT PROCESSES WHEN RETRIEVING MAC ADDRESS ON AIX

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Environment: ITM Monitoring Agent for UNIX OS on AIX
    
     Problem Description: the ITM Monitoring Agent for UNIX OS on
    AIX hangs
     when retrieving the MAC address attribute belonging to the
    Network
     attribute group.
    

Local fix

  • Detailed Recreation Procedure: This problem is difficult to
    reproduce.
     Try to query, set a situation, or an historical data collection
    on the
     Network attribute group.
    
     Related Files and Output:  The parent kuxagent process will
    have a stack
     trace analogous to the following one:
    
     read__Q2_3KDY18ProcessInputStreamFPvi(0x11083ccb0, 0x11087b254,
     0x400000004000) at 0x90000000874621c
     runCommandEnv__Q2_3KDY4UtilFRCQ2_3KDY6StringPPcRiRQ2_3KDY6Strin
    gT4T1b(0x
     11000b4f8, 0x0, 0x110883468, 0x1108833e8, 0x110883400,
    0x110883418, 0x0)
     at 0x900000008740ea8
    
    runCommand__Q2_3KDY4UtilFRCQ2_3KDY6StringRiRQ2_3KDY6StringT3T1b(
    0x11000b
     4f8, 0x110883468, 0x1108833e8, 0x110883400, 0x110883418, 0x0)
    at
     0x900000008741718
     parseNetStat(std::map<KDY::String,KDY::String,ltString,std::all
    ocator<st
     d::pair<const KDY::String,KDY::String> >
    >&)(listOfIntMACAddresses =
     &(...)), line 277 in "macparse.cpp"
     unnamed block in omunx_unixnet_agent::TakeSample()(this =
     0x0000000110833d10), line 81 in "kux04agt.cpp"
     omunx_unixnet_agent::TakeSample()(this = 0x0000000110833d10),
    line 81 in
     "kux04agt.cpp"
     DriveDataCollection__5ctiraFv(0x110833d10) at 0x9000000085d1978
     checkForExpiredRequests__12TableManagerFl(0x11068fb90,
    0x4b14325f) at
     0x9000000085c43cc
     timeout__12TableManagerFP15CTRA_Timerspec_(0x11068fcd8) at
     0x9000000085c5da4
     TimerCallbackHandler__15CTRA_timer_baseFv(0x1106953f0) at
      0x900000008613b98
     Handler_base__FPv(0x1106953f0) at 0x9000000086142d4
     CTRA_timer_task__FPv(0x1106954b0) at 0x900000008616410
    

Problem summary

  • The ITM Monitoring Agent for UNIX OS on AIX hangs when
    retrieving the MAC address attribute belonging to the
    Network attribute group.
    

Problem conclusion

  • Retrieve the MAC Address programmatically instead of by
    launching an OS command.
    
    The fix for this APAR is included in the following maintenance
    vehicle:
    
       | fix pack | 6.2.1-TIV-ITM-FP0002 |
    
    Note: Search the IBM technical support web site for maintenance
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ66409

  • Reported component name

    ITM AGENT UNIX

  • Reported component ID

    5724C040U

  • Reported release

    621

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-12-07

  • Closed date

    2009-12-30

  • Last modified date

    2010-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ITM AGENT UNIX

  • Fixed component ID

    5724C040U

Applicable component levels

  • R621 PSY

       UP

  • R622 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621"}]

Document Information

Modified date:
30 December 2022