Fixes are available
APAR status
Closed as program error.
Error description
Environment: ITM Monitoring Agent for UNIX OS on AIX Problem Description: the ITM Monitoring Agent for UNIX OS on AIX hangs when retrieving the MAC address attribute belonging to the Network attribute group.
Local fix
Detailed Recreation Procedure: This problem is difficult to reproduce. Try to query, set a situation, or an historical data collection on the Network attribute group. Related Files and Output: The parent kuxagent process will have a stack trace analogous to the following one: read__Q2_3KDY18ProcessInputStreamFPvi(0x11083ccb0, 0x11087b254, 0x400000004000) at 0x90000000874621c runCommandEnv__Q2_3KDY4UtilFRCQ2_3KDY6StringPPcRiRQ2_3KDY6Strin gT4T1b(0x 11000b4f8, 0x0, 0x110883468, 0x1108833e8, 0x110883400, 0x110883418, 0x0) at 0x900000008740ea8 runCommand__Q2_3KDY4UtilFRCQ2_3KDY6StringRiRQ2_3KDY6StringT3T1b( 0x11000b 4f8, 0x110883468, 0x1108833e8, 0x110883400, 0x110883418, 0x0) at 0x900000008741718 parseNetStat(std::map<KDY::String,KDY::String,ltString,std::all ocator<st d::pair<const KDY::String,KDY::String> > >&)(listOfIntMACAddresses = &(...)), line 277 in "macparse.cpp" unnamed block in omunx_unixnet_agent::TakeSample()(this = 0x0000000110833d10), line 81 in "kux04agt.cpp" omunx_unixnet_agent::TakeSample()(this = 0x0000000110833d10), line 81 in "kux04agt.cpp" DriveDataCollection__5ctiraFv(0x110833d10) at 0x9000000085d1978 checkForExpiredRequests__12TableManagerFl(0x11068fb90, 0x4b14325f) at 0x9000000085c43cc timeout__12TableManagerFP15CTRA_Timerspec_(0x11068fcd8) at 0x9000000085c5da4 TimerCallbackHandler__15CTRA_timer_baseFv(0x1106953f0) at 0x900000008613b98 Handler_base__FPv(0x1106953f0) at 0x9000000086142d4 CTRA_timer_task__FPv(0x1106954b0) at 0x900000008616410
Problem summary
The ITM Monitoring Agent for UNIX OS on AIX hangs when retrieving the MAC address attribute belonging to the Network attribute group.
Problem conclusion
Retrieve the MAC Address programmatically instead of by launching an OS command. The fix for this APAR is included in the following maintenance vehicle: | fix pack | 6.2.1-TIV-ITM-FP0002 | Note: Search the IBM technical support web site for maintenance
Temporary fix
Comments
APAR Information
APAR number
IZ66409
Reported component name
ITM AGENT UNIX
Reported component ID
5724C040U
Reported release
621
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-12-07
Closed date
2009-12-30
Last modified date
2010-04-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT UNIX
Fixed component ID
5724C040U
Applicable component levels
R621 PSY
UP
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621"}]
Document Information
Modified date:
30 December 2022