Fixes are available
APAR status
Closed as program error.
Error description
Environment: Solaris Problem Description: The ITM Monitoring Agent for UNIX OS hangs with two kuxagent processes when collecting network interface metrics and in particular the MAC address on Solaris. Detailed Recreation Procedure: It is difficult to reproduce this concurrency problem. Try by running queries or situation on the attribute group. Related Files and Output: One of the two kuxagent processes has a stack trace analogous to the following one. In particular, the stack trace contains a call to the runCommand function and the parseIfConfig function. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ fffffff7cc18370 lwp_park (0, 0, 0) ffffffff7cc13ed0 mutex_lock_queue (ffffffff7cd1b8b8, 0, ffffffff7e971758, 0, 0, 0) + 104 ffffffff7cc1490c slow_lock (ffffffff7e971758, ffffffff78c03400, 0, 0, 0, 0) + 58 ffffffff7cc0ea0c pthread_once (ffffffff7e971758, ffffffff7e812678, 0, 0, 0, 0) + 28 ffffffff7e812714 BSS1_GetLock (ffffffff7ed260c0, 0, 0, 0, 0, 0) + 34 ffffffff7ec132dc NLS2_ValidateLocale (10026c890, 0, 0, 0, 0, ffffff80) + 14c ffffffff7ec10fb4 NLS2_fromUTF16 (10026c890, 10050bb80, 3e, 1007fe5f0, 3e, ffffffff758f1f54) + 13c ffffffff7ef55198 __1cDKDYGStringFc_str6kM_n0AICharStar (ffffffff758f2098, ffffffff758f2280, ffffffff758f2280, 7efefeff, 14, ff00) + b8 ffffffff7ef5ffc0 __1cDKDYOforkAndExecute6Fppc2pnLProcessData_pi55pnIuser_s_t_rn0A HProcess __b_ (100568660, 0, 1007fe5a0, ffffffff758f2450, ffffffff758f2448, ffffffff758f2440) + 4e8 ffffffff7ef608f4 __1cDKDYHProcessFstart6M_b_ (ffffffff758fa778, 1002376f8, 0, 1, ffffffff7cf0cb40, 10) + 354 ffffffff7ef4e890 __1cDKDYEUtilNrunCommandEnv6Frkn0AGString_ppcrir284b_b (1002376f8, 0, ffffffff758fab60, ffffffff758fac18, ffffffff758fac00, ffffffff758fabe8) + 1c0 ffffffff7ef4e69c __1cDKDYEUtilKrunCommand6Frkn0AGString_rir264b_b (1002376f8, ffffffff758fab60, ffffffff758fac18, ffffffff758fac00, ffffffff758fabe8, 0) + 3c 00000001000e37f0 __1cNparseIfConfig6FrnDstdDmap4nDKDYGString_n0C_nIltString_n0AJa llocator 4n0AEpair4Ckn0C_n0C________i_ (ffffffff758fae18, ffffffff758fae17, ffffffff758fae16, fffffffffffffff8, ffffffffffffffe0, ffffffff758fb0ed) + 1e0 0000000100078650 __1cTomunx_unixnet_agentKTakeSample6M_v (1005237b0, 0, 0, 0, ffffff80, 0) + 268 ffffffff7f1cdb30 __1cFctiraTDriveDataCollection6M_I_ (1005237b0, 10030d228, 10030d228, 10030d228, 1005237b0, 0) + 3d0 ffffffff7f1d8090 __1cMTableManagerXcheckForExpiredRequests6Ml_v (10030d1e0, 4af2a487, 27, 0, 0, 10050bb10) + 538 ffffffff7f1d87b0 __1cMTableManagerHtimeout6FpnPCTRA_Timerspec___v (10030d2d8, 1004f64a0, 0, 1004f64a0, 0, 0) + 20 ffffffff7f192378 __1cPCTRA_timer_baseUTimerCallbackHandler6M_v (1003ba850, ff000000, ffffffff758fbf08, 0, 0, 0) + 3b0 ffffffff7f1907b8 __1cMHandler_base6Fpv_v_ (1003ba850, 100350a60, ffffffff758fbf08, 0, 1, 0) + 10 ffffffff7f1938f0 __1cPCTRA_timer_task6Fpv_0_ (100350a10, 0, 0, 0, 0, 0) + 150 ffffffff7cc18260 _lwp_start (0, 0, 0, 0, 0, 0)
Local fix
Problem summary
The ITM Monitoring Agent for UNIX OS hangs with two kuxagent processes when collecting network interface metrics and in particular the MAC address on Solaris.
Problem conclusion
Retrieve the MAC Address programmatically instead of by launching an OS command The fix for this APAR is included in the following maintenance vehicle: | fix pack | 6.2.1-TIV-ITM-FP0002 | Note: Search the IBM technical support web site for maintenance
Temporary fix
Comments
APAR Information
APAR number
IZ66190
Reported component name
ITM AGENT UNIX
Reported component ID
5724C040U
Reported release
621
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-12-02
Closed date
2009-12-30
Last modified date
2010-04-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT UNIX
Fixed component ID
5724C040U
Applicable component levels
R621 PSY
UP
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621"}]
Document Information
Modified date:
30 December 2022