IZ63790: CMVC 193916 - SEGMENTATION FAULT ON STAGING

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.1 Fix Pack
WebSphere Commerce Version 7.0.0.4 Fix Pack
WebSphere Commerce Version 7.0.0.3 Fix Pack
WebSphere Commerce Version 7.0.0.5 Fix Pack
WebSphere Commerce Version 7.0.0.6 Fix Pack
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack
IZ63790: Segmentation Fault in WebSphere Commerce 7.0 utilities on Linux/Oracle

APAR status

• Closed as program error.

Error description

• When running WebSphere Commerce utilities under a Linux/Oracle
  configuration, a segmentation fault is encountered and displayed
  in the command console.  The affected utilities include those
  required for staging, massload and access control loads.  The
  problem is caused from within Oracle libraries upon normal
  return by the utility.  Most customers will experience minimal
  business impact as the segmentation fault occurs after all
  business processing by the utilities have already completed.
  Customers who have developed scripts that rely on successful
  return of utilities will be impacted.  Note that customers that
  have also created their own utilities connecting to their Oracle
  database may experience this problem as well.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on V7.0 under a Linux/Oracle
  configuration Java SDK APAR PK97404 applied are impacted.
  PK97404 is documented as a required APAR for WebSphere Commerce
  7.0 so this will affect all v7.0 users that make use of the
  utilities required for staging, massload and access control
  loads.
  
  PROBLEM ABSTRACT:
  Segmentation fault encountered when running WebSphere Commerce
  7.0 utilities on Linux systems with Oracle as DBMS.
  
  BUSINESS IMPACT:
  Most customers will experience minimal business impact as the
  segmentation fault occurs after all business processing by the
  utilities have already completed.  Customers who have developed
  scripts that rely on successful return of utilities will be
  impacted.  Note that customers that have also created their own
  utilities connecting to their Oracle database may experience
  this problem as well.
  
  RECOMMENDATION:
  

Problem conclusion

• Oracle has not responded or acknowledged the problem. Oracle
  Service Request 7765512.993 opened.  Commerce's fix is to add
  explicit system.exit(0) calls at the end of the Commerce
  utilities instead of allowing the main mehod to complete or
  return.  This does not impact any of the business processing of
  the utilities and the Oracle library does not throw any
  segmentation fault for this path.
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3801

Applicable component levels

• R600 PSY

     UP