IZ43269: The agent incorrectly identifies the operating system in the Age ntId group and log file on Windows 7.

IBM Tivoli 4.0.0-TIV-SSM-FP0010
IBM Tivoli 4.0.0-TIV-SSM-FP0011
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 12 README 4.0.0-TIV-SSM-FP0012
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• On Windows 7 the Agent doesn't correctly identify the operating
  system that it is running on. With the following occuring:
  
  The log file reports "Windows Unknown"
  agentId group reports platform "other"
  

Local fix

Problem summary

• ****************************************************************
  USERS AFFECTED:
  People running the Netcool/SSM on Windows 7.
  ****************************************************************
  PROBLEM DESCRIPTION:
  On Windows 7 the SSM reported the operation system incorrectly
  in the following:
  In the agentId group  as Unknown.
  In the log file as "Windows unknown"
  ****************************************************************
  RECOMMENDATION:
  Upgrade to Fix Pack 7 for SSM 4.0
  ****************************************************************
  

Problem conclusion

• Correctly identify Windows 7 in the agent log.
  Added an entry for Windows 7 to the agentIdPlatform  object.
  
  The fix for this APAR is contained in the following maintenance
  packages:
     | fix pack | 4.0.0-TIV-SSM-FP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSY

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