IV91400: BMXAA421E - AN UNKNOWN ERROR HAS OCCURRED WHEN VOIDING RECIEPT IN SHIPMENT RECIEVING

APAR status

• Closed as program error.

Error description

• Problem Details:
  When attempting to Void a Shipment Receipt, an error message
  prevents this action.  This occurs when trying to Void a
  Shipment Line that requires inspection, and has not been
  inspected.
  
  Steps to Reproduce the Issue:
  -Log in to maxdemo instance as wilson
  -Go To Inventory | Item Master
  -Click the New Item button on the toolbar
  -In the Item field enter R-1
  -In the Description field enter "Rotating Item 1"
  -In the Order Unit field enter "each" and tab out
  -In the Issue Unit field enter "each" and tab out
  -Click the checkbox for "Rotating?"
  -Save the record
  -Select Action | Add Items To Storeroom
  -In the Storeroom field enter "central" and tab out
  -In the Unit Cost field enter 25, then click OK
  -Select Action | Add Items To Storeroom
  -In the Storeroom field enter "garage" and tab out
  -In the Unit Cost field enter 25, then click OK
  -Click the Change Status button on the toolbar
  -In the New Status field use the drop-down arrow and click
  Active
  -Click the checkbox for "Roll New Status to Organizations and
  Inventory
  -Click OK
  
  -Go To Assets | Assets
  -Click the New Asset button on the toolbar
  -In the Asset field enter "ROT-1"
  -In the Description field enter "Rotating Asset 1"
  -In the Rotating Item field | Detail Menu | Select Value
  -In the Item field enter "r-1" and press Enter
  -Click R-1
  -Save the record
  -Click the Change Status button on the toolbar
  -In the New Status field use the drop-down arrow and click
  Operating
  -Click OK
  -Save the record
  
  -Go To Purchasing | Purchase Orders
  -Click the New Purchase Order button on the toolbar
  -In the Company field enter "almar" and tab out
  -On the PO Lines tab click the New Row button
  -In the item field enter "r-1" and tab out
  -In the Quantity field enter 3
  -In the Conversion Factor field enter 1
  -In the Storeroom field enter "central" and tab out
  -Click the checkbox for "Inspection Required?"
  -Save the record
  -Click the Change Status button on the toolbar
  -In the New Status field use the drop-down arrow and click
  Approved
  
  -Go To Purchasing | Receiving
  -In the PO field enter the PO number that you just approved,
  then press
  Enter
  -Click the record to open it
  -Click the Select Ordered Items button
  -Click the checkbox to select the PO Line, then click OK
  -Save the record
  -Select Action | Change Inspection Status
  -Click the checkbox to select the PO Line, then click OK
  -Select Action | Recieve Rotating Items
  -Click the Autonumber button, then click OK
  -Save the record
  
  -Go To Inventory | Inventory
  -In the Item field enter "r-1" and press Enter
  -Verify the Current Balance of the rotating item in both
  Storerooms;
  Central = 3, Garage = 0
  
  -Go To Inventory | Inventory Usage
  -Click the New Inventory Usage button on the toolbar
  -In the From Storeroom field enter "central" and tab out
  -In the Usage Type field | Select Action | click TRANSFER
  -In the Usage Lines section click the New Row button
  -In the Item field enter "r-1" and tab out
  -Check the Inspection Required checkbox
  -In the Rotating Asset field | Detail Menu | Select Value |
  click one
  of the Assets
  -In the To Storeroom field enter "garage" and tab out
  -Save the record
  -Click the Change Status button on the toolbar
  -In the New Status field use the drop-down arrow and click
  Shipped,
  then click OK
  -In the Create Shipment dialog note the Shipment number and
  click OK
  -Save the record
  
  -Go To Purchasing | Shipment Receiving
  -In the Shipment field enter the Shipment number that you just
  created,
  then press Enter
  -Click the record to open it
  -Click the Select Shipped Items button
  -Click the checkbox to select the Shipment Line, then click OK
  -Save the record
  -Click the Select Records to Void button
  -Click the checkbox to select the Shipment Line, then click OK
  -Save the record
  -Observe the summary lines in the Shipment Receipts section
  which
  indicate the Type and Status:
  The Shipment was saved and not inspected, then the Shipment was
  Voided
  -Click Save
  *Error message appears:
  "BMXAA4214E - An unknown error has occurred.
  Please contact your system administrator for assistance. Gather
  the
  logs from the <HOME> directory and determine where and why the
  error is thrown.
  null"
  -Click OK
  -Click Save again
  *The summary line that shows the Void is removed
  -Click the Select Records to Void button again
  -Click the checkbox to select the Shipment Line, then click OK
  -Save the record
  *The loop repeats of displaying the error message
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IV91400 BMXAA421E - AN UNKNOWN ERROR HAS OCCURRED WHEN       *
  * VOIDING RECEIPT IN SHIPMENT RECEIVING WHEN ITEM IS NOT       *
  * INSPECTION REQUIRED IN ITEM APPLICATION BUT INSPECTION       *
  * REQUIRED IN INVENTORY USAGE                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  		 | Release 7.6.0.8 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PURCHASING

• Fixed component ID

  5724R46PU

Applicable component levels