IV90193: CANNOT MODIFY THE WORK LOG OF A CLOSED WORK ORDER

APAR status

• Closed as program error.

Error description

• Cannot modify the work log of a closed work order
  
  Steps to Replicate :
  1 ) Navigate to Work Order Tracking and open a closed work
  order that
  has Work Log entries in the Log tab. (ex : 1000)
  2 ) Select Action - Edit History Work Order
  3 ) Select Action - Modify/Delete Work Log
  4 ) Change the summary and/or detail of an existing Work Log
  entry
  5 ) Click OK
  6 ) Save Work Order
  7 ) Work Log mods are not saved.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users editing work logs.                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a work order or ticket is moved to close, and the       *
  * option "Edit Work History" is selected, users are unable to  *
  * update the work log entries by using the Modify/Delete Work  *
  * Log option.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This fix for this APAR is included in the following package:
                         | Release 7.6.0.8 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

     UP

• R750 PSY

     UP