APAR status
Closed as program error.
Error description
STEPS TO REPRODUCE: - in Work Order Tracking, select a WO record that Originating Record = not Null. - Go to Follow-Up Work section on the Workorder tab - Place cursor in the small 'i' icon showing on the Originating Record field. - a Hover window shows with header "Work Order Details" - if the Originating Record Class=WORKORDER, then the data in the Hover window is populated. CURRENT ERRONEOUS RESULT: - if the Originating Record Class=SR, then the data in the Hover window is displaying INVALID BINBING errors in the following fields: Work Order number, Work Order Class, Owner Group. - if the Originating Record Class=INCIDENT, then the data in the Hover window is displaying INVALID BINBING errors in the following fields: Work Order number, Work Order Class, Owner Group. EXPECTED RESULT: The Hover window should display data related to the originating records, even if they are SR or INCIDENT. ADDITIONAL INFO: The Hover window that is displayed is always "Work Order Details" and its fields do not match values in the SR or INCIDENT records. There should be a different Hover window displaying data specific to Service Requests or Incidents.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * ORIGINATING RECORD FOR WO SHOWS INVALID BINDING ERRORS IN * * HOVERWINDOW IF ORIGINATING RECORD CLASS NOT WORKORDER * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.0.8 Product
Temporary fix
Comments
APAR Information
APAR number
IV89647
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-03
Closed date
2016-11-02
Last modified date
2016-11-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
02 November 2016