IV89223: TemplateID field cleared on create communication dialogs when adding attachment.

APAR status

• Closed as program error.

Error description

• Title:
  The TEMPLATEID field on the create communication dialog is
  blanked out
  
  Problem Description:
  The TEMPLATEID field on the create communication dialog is
  blanked out
  
  Steps to Replicate:
  1. Go to  Service Desk > Service Requests >open a record "1001"
  in SR application ( or ticket, change, problem )
  
  2. Click 'Select Action' => 'Create' => 'Create Communication'
  
  4. Select an existing communication template in the TEMPLATEID
  field
  
  5. Select recipient
  
  6. Click button 'Attach File', select file and fill fields
  
  7. After clicking OK button to add the attachment to the mail
  
  8.  At the top the 'Template' field is cleared when the
  attachment added
  
  
  Current  Erroneous Result:
  when clicking the Send button afterwards, the system raises an
  error 'BMXAA4195E - A value is required for the Tempalte field o
  the COMMLOG object'.
  
  
  Eexpected Result:
  Not to blank out the TEMPLATEID field when adding an attachment
  
  
  
  
  System Information
  Tivoli's process automation engine 7.6.0.1-LA20151028-1518 Build
  20150611 DB Build V7601-65 HFDB Build HF7601-03
  
  IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
  Build
  V7600-05
  
  IBM Maximo Asset Management 7.6.0.1 Build 20150611-1135 DB Build
  V7601-01
  
  Asset Management for IBM Control Desk 7.6.0.0202 Build
  201507210026 DB
  Build V7600-06
  
  IBM Endpoint Manager Integration Configuration 7.6.0.0202 Build
  201507210000 DB Build V7530-11
  
  
  IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
  Build
  V7600-05
  
  
  IBM TPAE Integration Framework 7.6.0.1 Build 20150601-1800 DB
  Build
  V7601-07
  
  IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
  Build
  V7600-05
  
  
  IBM WebSphere Application Server 8.5.5.6
  Windows Server 2012 R2 6.3
  Oracle 11.2 (Oracle Database 11g Release 11.2.0.4.0 - 64bit
  Production)
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * TemplateID field cleared on create communication dialogs     *
  * when adding attachment.                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  Steps to Replicate:
  1. Go to  Service Desk > Service Requests >open a record "1001"
  in SR application ( or ticket, change, problem )
  2. Click 'Select Action' => 'Create' => 'Create Communication'
  4. Select an existing communication template in the TEMPLATEID
  field
  5. Select recipient
  6. Click button 'Attach File', select file and fill fields
  7. After clicking OK button to add the attachment to the mail
  8. At the top the 'Template' field is cleared when the
  attachment added
  
  Current  Erroneous Result:
  Client environment  has set this field to mandatory, so when
  clicking the Send button afterwards, the system raises an error
  'BMXAA4195E - A value is required for the Tempalte field of the
  COMMLOG object'.
  
  Eexpected Result:
  Not to blank out the TEMPLATEID field when adding an attachment.
  

Problem conclusion

• TemplateID field retained on create communication dialogs when
  adding attachment.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.6.0.8 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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