IV89128: TIVOLI ENTERPRISE PORTAL (TEP) NOT LAUNCHING SUCCESSFULLY USING MORE RECENT MOZILLA FIREFOX BROWSER ESR RELEASES.

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

APAR status

• Closed as program error.

Error description

• At some point in the recent past, perhaps as far back as the
  Mozilla Firefox Extended Service Release (ESR) v42,
  the Tivoli Monitoring 6.3.x Tivoli Enterprise Portal (TEP)
  browser client stopped functioning when launched using the
  Firefox browser from a Windows OS client.
  
  
  
  Four separate symptoms have been observed during attempts to
  reproduce the problem:
  
  1. TEP applet will not launch at all; no deployment of the
  applet by the browser occurs.
  
  2. TEP applet will launch, but would then crash; a message
  reporting that the Java deployment toolkit had failed is
  displayed.
  
  3. TEP applet will launch, and the logon dialog will appear;
  however, after entering valid credentials, the applet would
  continually restart itself, and the first workspace would never
  be rendered.
  
  4. TEP applet will launch, and first workspace will render
  successfully; however, after just a few attempts to switch to
  other workspaces from the navigator, the content area would
  disappear, and only the applet's top banner frame would display.
  
  
  The test environment used to reproduce these issues was the
  following:
  
  
  TEPS: ITM 6.3FP6 GA level on Linux server
  TEP: ITM 6.3FP6 GA level
  Browser:  32-bit Firefox ESR v45.3.0 on Windows 7 laptop (IBM
  Edition - Windows 7 64-bit v1.14.00.AM B17)
  Java: Eight different 32-bit versions were tested:
   IBM:  7.0.9.40, 7.0.9.50, 7.1.3.10 (currently shipping with
  ITM), 7.1.3.50, 8.0.3.11
   Oracle: 7u80, 7u111, 8u101
  

Local fix

Problem summary

• At some point in the recent past, perhaps as far back as the
  Mozilla Firefox Extended Service Release (ESR) v42, the Tivoli
  Monitoring 6.3.x Tivoli Enterprise Portal browser client stopped
   functioning when launched using the Firefox browser from a
  Windows OS client.
  
  
  The Tivoli Monitoring 6.3.x Tivoli Enterprise Portal browser
  client stopped functioning when launched using the Firefox
  browser from a Windows OS client.
  
  The following behaviors have been observed:
  
  1.  Tivoli Enterprise Portal applet will not launch at all; no
  deployment of the applet by the browser occurs.
  
  2.  Tivoli Enterprise Portal applet will launch, but will then
  crash; a message reporting that the Java deployment toolkit had
  failed is displayed.
  
  3.  Tivoli Enterprise Portal applet will launch, and the logon
  dialog will appear; however, after entering valid user
  credentials, the applet will repeatedly restart itself, and the
  first workspace will never be rendered.
  
  4.  Tivoli Enterprise Portal applet will launch, and first
  workspace will render successfully; however, after just a few
  attempts to switch to other workspaces from the navigator view,
  the content area will disappear, and only the applet's top
  banner frame will be displayed.
  

Problem conclusion

• The APAR fix involved an update to the primary applet.html file
  associated with the Tivoli Enterprise Portal browser component.
   A change was made to adjust for various race conditions and
  timing issues associated with applet instance management under
  the Firefox browser.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | fix pack | 6.3.0-TIV-ITM-FP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEP

• Fixed component ID

  5724C04EP

Applicable component levels