IV87652: CANNOT REACTIVATE ESCALATION "OSLCTXNCLEANUP".

APAR status

• Closed as program error.

Error description

• Once manually the OOB escalation "OSLCTXNCLEANUP" is
  deactivated, it cannot be reactivated because the action
  group "OSLCTXNCLEANGR" does not exist in "action" table.
  
  This is reproducible in MAM 7.5.0.10 environment.
  
  PERFORMANCE ISSUE:
  No
  
  STEPS TO REPRODUCE:
  1) From "Escalations" application, open the OOB escalation
  "OSLCTXNCLEANUP" and deactivate it.
  
  2) Then try to activate it again but the following
  error appears.
  
  BMXAA1140E - Escalation OSLCTXNCLEANUP cannot be
  activated because escalation point 1 has no actions
  or notifications defined.
  
  CURRENT ERRONEOUS RESULT:
  Cannot activate the escalation "OSLCTXNCLEANUP".
  
  EXPECTED RESULT:
  The escalation "OSLCTXNCLEANUP" should be activated
  without any errors.
  
  ENVIRONMENT:
  Product information: MAM
  Product version: 7.5.0.10
  Application within Product: Escalations
  OS: Windows 2008
  DB: DB2 9.7
  Application Server: WebSphere Appliation Server 7.0.0.17
  Browser: IE11
  

Local fix

• 1) From "Actions" application, click "New Action" button.
  
  2) Specify the following values.
  
  Action: OSLCTXNCLEANGR
  Description: Action group to purge records from
  oslctransaction table
  Object: OSLCTRANSACTION
  Type: Action Group
  Accessible From: Escalation
  
  3) Click Save then the action "OSLCTXNCLEANUP" is
  automatically added in "Members" section.
  
  4) From "Escalations" application, open
  "OSLCTXNCLEANUP" escalation.
  
  5) Select "Activate/Deactivate Escalation" from More Actions.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT REACTIVATE ESCALATION "OSLCTXNCLEANUP"                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to fixpack 7605 or later                             *
  ****************************************************************
  

Problem conclusion

• CAN REACTIVATE ESCALATION "OSLCTXNCLEANUP"
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.6.0.8
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R750 PSY

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