APAR status
Closed as program error.
Error description
Emails that are sent from Communication Template(Select Action > Create > Communication Template) are not added to the Communication Log. Steps to Reproduce: 1. Go to Changes app > Select a record > Click select action > Create a communication template --> choose PMRELREMCH (which is out of box communication template) and put your mailID and click on SEND 2. Click on LOG tab --> check under Communication Log --> The log is missing however the client does receive the mail from Maximo "Change 1093 removed from a Release by user MAXADMIN." This is reproducible in ICD7601(TPAE 7603)
Local fix
1. Go To Domains Application, bring up the WOCLASS domain and add a synonym to the internal value CHANGE, and name it as "WOCHANGE". 2. Go To the Database Configuration application and bring up the WORKORDER object. Then go to the Relationships tab and filter COMMLOG relationship. 3. Change the existing where clause of the COMMLOG to: exists (select 1 from workorder where workorderid = commlog.ownerid and (commlog.ownertable in (select maxvalue from synonymdomain where domainid='WOCLASS' and value=workorder.woclass) or commlog.ownertable in (select value from synonymdomain where domainid='WOCLASS' and maxvalue=workorder.woclass) or commlog.ownertable=workorder.woclass) and workorder.wogroup = :wogroup and workorder.siteid = :siteid)
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * Communication log entries not displaying in change * * application * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release * ****************************************************************
Problem conclusion
Communication log entries display in change application The fix for this APAR is contained in the following maintenance package: | release\fix pack | Fix Pack Release 7.6.0.6
Temporary fix
Comments
APAR Information
APAR number
IV87436
Reported component name
CONTROL DESK/SC
Reported component ID
5725E2400
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-07-29
Closed date
2016-08-10
Last modified date
2016-08-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
ADMINISTRATION
Fixed component ID
5724R46A1
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
10 August 2016