IV87436: COMMUNICATION LOG ENTRIES NOT DISPLAYING IN CHANGE APPLICATION

APAR status

• Closed as program error.

Error description

• Emails that are sent from Communication Template(Select Action
  > Create > Communication Template) are not added to the
  Communication Log.
  
  Steps to Reproduce:
  1. Go to Changes app > Select a record > Click select action >
  Create a communication template --> choose PMRELREMCH (which is
  out of box communication template) and put your mailID and
  click on SEND
  
  2. Click on LOG tab --> check under Communication Log --> The
  log is missing however the client does receive the mail from
  Maximo "Change 1093 removed from a Release by user MAXADMIN."
  
  This is reproducible in ICD7601(TPAE 7603)
  

Local fix

• 1. Go To Domains Application, bring up the WOCLASS domain and
  add a synonym to the internal value CHANGE, and name it as
  "WOCHANGE".
  
  2. Go To the Database Configuration application and bring up the
  WORKORDER object. Then go to the Relationships tab and filter
  COMMLOG relationship.
  
  3. Change the existing where clause of the COMMLOG to:
  
  exists (select 1 from workorder where workorderid =
  commlog.ownerid and (commlog.ownertable in (select maxvalue
  from synonymdomain where domainid='WOCLASS' and
  value=workorder.woclass) or commlog.ownertable in (select value
  from synonymdomain where domainid='WOCLASS' and
  maxvalue=workorder.woclass) or
  commlog.ownertable=workorder.woclass) and workorder.wogroup =
  :wogroup and workorder.siteid = :siteid)
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Communication log entries not displaying in change           *
  * application                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  

Problem conclusion

• Communication log entries display in change application
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.6.0.6
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels