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IV83285: OFFLINE SYSTEMS NOT GREYED OUT AFTER TEMS RECYCLE

A fix is available

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When an agent is offline and the TEPS disconnects
from the HUB TEMS followed by the TEPS connecting to the HUB
TEMS again
- in the navigator tree the child items associated with the
offline
agent are no longer greyed out.
Clicking on the  child items results in the workspace pane
displaying
the message "KFWITM454E Request failed due to offline managed
systems(s)".
RECREATE INSTRUCTIONS:
1) Install ITM 6.3 Fixpack 6 TEPS
2) Stop any agent and confirm the agent's child-items in the
navigator
tree becomes grey
3) Stop the HUB TEMS
4) Wait for the TEP client reports a connection failure
5) Start the HUB TEMS
6) Wait for the TEP client to reconnect
7) Check the navigator tree for the offline Agent.  At this
step we see
the child-items are no longer grey.
8) Click any child-item and confirm the workspace panes display
the
KFWITM454E message.

Local fix

  • 



Problem summary


    

  • When an agent is offline and the portal server disconnects from
the HUB Tivoli Enterprise Monitoring Server followed by the TEPS
 connecting to the HUB Tivoli Enterprise Monitoring Server
again, in the navigator tree, the chid items associated with the
 offline agent ar no longer gred out. Clicking on the child
items results in the workspace pane displaying the message

"KFWITM454E Request failed due to offline manage systems(s)".

    



Problem conclusion


    

  • Code was changed to apply the system status correctly after
recycling of Tivoli Enterprise Monitoring Server.

The fix for this APAR is contained in the following maintenance
packages:

  | fix pack | 6.3.0-TIV-ITM-FP0007

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV83285
    • 

  • Reported component name
    TEPS
    • 

  • Reported component ID
    5724C04PS
    • 

  • Reported release
    630
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-04-01
    • 

  • Closed date
    2016-06-27
    • 

  • Last modified date
    2017-01-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TEPS
    • 

  • Fixed component ID
    5724C04PS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 March 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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