IV83118: OPEN SERVICE FAILURE MESSAGE DO NOT INDICATE CLEARLY THE SERVICE NAME AND THE ERROR MESSAGE.

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)
IBM Tivoli Monitoring: Windows(R) OS Agent 6.3.0.6-TIV-ITM_WIN-IF0002

APAR status

• Closed as program error.

Error description

• Problem:
  When the Windows OS Agent does not succeed in open a service to
  retrieve its characteristics (for example due to a restricted
  access) the error message does not indicate clearly the service
  name and the system error message.
  
  Affected Platforms / Versions: ALL
  Diagnostics:
  In the logs can be present message like:
  (56DD24E2.0004-8F0:kntcsvc.cpp,690,"CService::GetRow")
  OpenService(D)
  failed.  Error code: 5 [0x00000005].  Text: A
  where it's present only the first character of the service name
  and of the error message.
  Initial Impact:
  Additional Keywords:
  Services
  

Local fix

• n/a
  

Problem summary

• Problem Summary: The Monitoring Agent for Windows OS does not
  show clearly in the logs the service name and the error message
  when it does not succeed in opening a service (for example due
  to a restricted access).
  
  Problem Conclusion: The Monitoring Agent for Windows OS shows
  clearly the service name and the error message in the logs.
  

Problem conclusion

• The fix for this APAR is included in the following maintenance
  vehicle:
  
     | fix pack | 6.3.0-TIV-ITM-FP0007 |
     | interim fix | 6.3.0.6-TIV-ITM_WIN-IF0002 |
  
  Note: Search the IBM technical support web site for maintenance
  package availability.
  

Temporary fix

• n/a
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT WINDO

• Fixed component ID

  5724C040W

Applicable component levels

• R630 PSY

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