IV81634: ATTACHMENT FILENAME IN JAPANESE IS UNREADABLE WHEN USING IE11 WITH MXE.DOCLINK.SECUREDATTACHMENT=TRUE

APAR status

• Closed as program error.

Error description

• Attachment filename in Japanese is unreadable when using IE11
  with mxe.doclink.securedAttachment=true
  
  PERFORMANCE ISSUE
  No
  
  STEPS TO REPRODUCE:
  1. Go to -> System Configuration -> Platform Configuration ->
  System Properties
  (a) Filter for 'mxe.doclink.securedAttachment' and expand the
  record.
  (b) Update the value to 'true' and save.
  (c) Select Action -> Live Refresh.
  2. Create a new file (with file name in Japanese character) in
  client machine with following filename.
  3. Go To -> Service Requests -> Service Requests application.
  (a) Create a new Service Request record e.g. 1001
  (b) Attachment paperclip -> Add New Attachments -> Add New File
  (c) Select file with created in (2)
  (d) Click OK to attach.
  (e) View Attachments -> Click to save/open the attachment.
  (f) Notice the filename is unreadable
  =_UTF-8_B_5pel5pys6Kqe44OG44K544OILmRvY3g=_=
  *The issue
  
  CURRENT ERRONEOUS RESULT:
  Attachment filename in Japanese is unreadable when using IE11
  with mxe.doclink.securedAttachment=true
  
  EXPECTED RESULT:
  Attachment filename in Japanese is readable when using IE11
  with mxe.doclink.securedAttachment=true
  
  ADDITIONAL INFO:
  1. IE11 (normal mode) vs Firefox.
  - Issue only seen in IE11 normal mode.
  2. Attachment with Japanese character file name -vs- Attachment
  with English character file name using same IE11 normal mode.
  - Issue only seen in attachment with Japanese character file
  name although both tested with IE11 normal mode.
  
  ENVIRONMENT:
  - SCCD 7.5.1.3
  - Tpae: 7.5.0.8
  - Browser: IE11 normal mode
  

Local fix

• Use IE11 compatibility mode
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attachment filename in Japanese is unreadable when using     *
  * IE11 with mxe.doclink.securedAttachment=true                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  STEPS TO REPRODUCE:
  1. Go to -> System Configuration -> Platform Configuration ->
  System Properties
  (a) Filter for 'mxe.doclink.securedAttachment' and expand the
  record.
  (b) Update the value to 'true' and save.
  (c) Select Action -> Live Refresh.
  2. Create a new file (with file name in Japanese character) in
  client machine with following filename.
  3. Go To -> Service Requests -> Service Requests application.
  (a) Create a new Service Request record e.g. 1001
  (b) Attachment paperclip -> Add New Attachments -> Add New File
  (c) Select file with created in (2)
  (d) Click OK to attach.
  (e) View Attachments -> Click to save/open the attachment.
  (f) Notice the filename is unreadable
  =_UTF-8_B_5pel5pys6Kqe44OG44K544OILmRvY3g=_=
  *The issue
  
  CURRENT ERRONEOUS RESULT:
  Attachment filename in Japanese is unreadable when using IE11
  with mxe.doclink.securedAttachment=true
  
  EXPECTED RESULT:
  Attachment filename in Japanese is readable when using IE11 with
  mxe.doclink.securedAttachment=true
  
  ADDITIONAL INFO:
  1. IE11 (normal mode) vs Firefox.
  - Issue only seen in IE11 normal mode.
  2. Attachment with Japanese character file name -vs- Attachment
  with English character file name using same IE11 normal mode.
  - Issue only seen in attachment with Japanese character file
  name although both tested with IE11 normal mode.
  

Problem conclusion

• Attachment filename in Japanese is readable when using IE11 with
  mxe.doclink.securedAttachment=true
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.5.0.10 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R750 PSY

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