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IV80745: TEPS CRASHES AFTER REBOOTING WINDOWS OS

A fix is available

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After rebooting a Windows OS, the portal server will crash when
clients that are left running during the reboot try to
reconnect. When the portal server is restarted after the crash,
those same clients reconnect but no crash occurs and the portal
server functions as expected.

RECREATE INSTRUCTIONS:
Unable to recreate.

Local fix

  • 



Problem summary


    

  • Tivoli Enterprise Portal Server crashes after Windows Server
reboot.  The portal server is started automatically when Windows
 starts, but when the first portal client attempts to connect,
the portal server crashes and generates a crash dump.  The stack
 dump contains the following:

KfwMain!CTRefString::CTRefString+0x30
KfwMain!CTPropertySequence::fetchPropertyBool+0x2d
KfwMain!CTReport::Query::Data::modelHeader+0x336

    



Problem conclusion


    

  • After the portal server is restarted, it does not crash, and
portal clients can connect and function normally.

The fix for this APAR is contained in the following maintenance
packages:

  | fix pack | 6.3.0-TIV-ITM-FP0007

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV80745
    • 

  • Reported component name
    TEPS
    • 

  • Reported component ID
    5724C04PS
    • 

  • Reported release
    630
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-01-25
    • 

  • Closed date
    2016-03-30
    • 

  • Last modified date
    2017-01-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TEPS
    • 

  • Fixed component ID
    5724C04PS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 March 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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