IV79775: REMOTE UPDATE OF AGENTS SHOWS INPROGRESS

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 1 (6.3.0.7-TIV-ITM-SP0001)

APAR status

• Closed as fixed if next.

Error description

• Executing either the updateframework or updateagent commands
  against an
  Windows OS Agent will result in the installation of the upgrade
  package,
  yet the Deployment transaction continues to show the status
  INPROGRESS.
  
  The problem occurs when the Windows Agent, on its shutdown prior
  to the
  upgrade installation fails to send a Offline Heartbeat to the
  TEMS
  notifying it that the Agent is shutting down.
  
  This problem may also occur occasionally during the update of
  earlier
  versions of Windows Agents.
  
  RECREATE INSTRUCTIONS:
  1. Install TEMS 630 FP6 Server
  2. Add Windows 630 FP4 (WIX64) Agent to TEMS Depot using
  addbundles
  3. Add Poodle patch 6.3.0-TIV-ITM-FP0004-IV68044 to the TEMS
  Depot using
  addbundles
  4. Manually install Windows 622 FP9 (WIX64) Agent on Windows
  endpoint
  and also install Windows 622 FP9 (WIX64) AC Package.
  5. Execute tacmd updateagent -n <MSN:NT> -t NT
  6. Observe successful update of AC component and no update of
  the NT
  Component; and the Deployment Status continues to show
  INPROGRESS
  
  Repeat steps 1,2,3 above. Replace step (4) above with the
  installation
  of only a Windows 630 FP4 (WIX64) Agent on Windows endpoint.
  Replace
  step (5) above with the Execution of the following command
  tacmd updateframework -n <MSN:NT> -v 063004364.  Observe
  application of
  the update, yet Deployment status continues to show INPROGRESS
  

Local fix

• Install packages locally.
  

Problem summary

• To be fixed in next release.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R630 PSY

     UP