IV77479: A BLANK OR TRUNCATED SCREEN IS SHOWN AFTER THE USER SESSION EXPIRES WHEN USING LDAP AUTHENTICATION

APAR status

• Closed as program error.

Error description

• A blank or truncated screen is shown after the user session
  expires when using LDAP authentication.
  
  ERROR DESCRIPTION:
  
  When a user's session expires in Maximo, and they click on
  something within the system, it does not gracefully log them
  out.  Instead the screen "splits" showing the expired page on
  the bottom, and a cut-off login screen on the top. This only
  happens when using LDAP authentication.
  
  
  STEPS TO REPRODUCE:
  
  Login to a Maximo environment with LDAP authentication.
  Wait for the session to expire.
  Click anywhere in the screen.
  A blank or truncated screen will be shown.
  
  
  CURRENT ERRONEOUS RESULT:
  
  A blank or truncated screen is shown when the session expires.
  
  
  EXPECTED RESULT:
  
  It should show the logout screen.
  
  
  ENVIRONMENT (SYSTEM INFO):
  
  App Server IBM WebSphere Application Server 8.5.5.3
  Version Tivoli's process automation engine
  7.6.0.0-IFIX20150603-1517
  Build 20141117-2230 DB Build V7600-218 HFDB Build HF7600-02
  IBM TPAE Integration Framework 7.6.0.0 Build 20141117-1800 DB
  Build V7600-15
  IBM Maximo Asset Management 7.6.0.9 Build 20141117-2230 DB
  Build V7600-00
  Server OS Windows 6.3
  Server DB Microsoft SQL Server 11.0
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A BLANK OR TRUNCATED SCREEN IS SHOWN AFTER THE USER SESSION  *
  * EXPIRES WHEN USING LDAP AUTHENTICATION                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Fixed in Tpae 7.6.0.4 fix pack.                              *
  ****************************************************************
  

Problem conclusion

• Set absolute positioning on relogin iframe.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMIN & SECURIT

• Fixed component ID

  TIVOADMIN

Applicable component levels

• R760 PSY

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