A fix is available
APAR status
Closed as program error.
Error description
When repeatedly issuing the Command Line Interface command 'viewagent' of to retrieve the current agent's configuration from an Agent that does not respond to deployment requests, the ability to log onto the Monitoring Server will cease. RECREATE INSTRUCTIONS: 1. Install 623 Monitoring Server on Linux. 2. Install 622 FP4 Unix (AIX) OS Agent on endpoint. 3. Install 622 FP4 Unix Log (UL) Agent on the endpoint. 3. Log into the Monitoring Server using the (tacmd login) 4. Execute the command tacmd viewAgent -n endpoint:UX -t UL to retrive the Configuration information from the UL Agent. 5. Immediately kill -9 the OS Agent on the target endpoint at the initiation of the request to simulate a non-responsive Agent environment. 6. Observe the that tacmd viewagent does not return data, but returns with a command prompt. 7. Repeat steps 4 through 6 twenty times to utilize all available Threads reserved for the SOAP Server. 8. After completing step 7 above, execute the tacmd 'login' command and notice that the log on attempt is not honored.
Local fix
No workaround available.
Problem summary
Repeatedly using the viewagent command will result in the Monitoring Server's inability to accept CLI commands. When repeatedly issuing the Command Line Interface command 'viewagent' of to retrieve the current agent's configuration from an agent that does not respond to deployment requests, the ability to log onto the Monitoring Server will cease.
Problem conclusion
When the viewagent command is issued repeatedly against agents which do not respond with information, but rather their responses timeout, the Monitoring Server incorrectly does not forward a completion response to the SOAP Server, resulting in the SOAP Server reaching its connection limit. When the connection limit is reached, the user can no longer issue commands to the Monitoring Server to perform. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0005
Temporary fix
Avoid using the viewagent command until the reason for the non-responsive agents is resolved.
Comments
APAR Information
APAR number
IV71629
Reported component name
TEMS
Reported component ID
5724C04MS
Reported release
623
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-03-30
Closed date
2015-06-02
Last modified date
2015-06-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEMS
Fixed component ID
5724C04MS
Applicable component levels
R630 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"623"}]
Document Information
Modified date:
30 December 2022