IV70874: FAILOVER OF MONITORING SERVER DOES NOT CLOSE EVENTS IN OMNIBUS

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

APAR status

• Closed as program error.

Error description

• Master reset event not clearing situations opened from
  previously active hub monitoring server in a hot-standby
  scenario.
  
  Recreate:
  - Customer configured hot standby for HTEMS
  - Have a sampled situation that is TRUE.  Event is received
  correctly in OMNIbus.
  - Perform a failover of the HTEMS.
  - The newly active HTEMS sends a master reset event to OMNIbus
  - Events previously opened from the original HTEMS should be
  closed, but they still remain open.
  

Local fix

Problem summary

• Master reset event sent not clearing situations in ONMIbus
  opened from previously active hub monitoring server in a
  hot-standby scenario.
  
  In order for this APAR to be properly implemented in your
  environment, the Event Synchronization from the IBM Tivoli
  Monitoring (tec) 6.3.0 FP7 install image needs to be installed.
  See the "Install Actions" section of the APAR conclusion for
  more details
  

Problem conclusion

• The code was changed so the master reset event triggers the
  closing of the situations from the previously active hub.
  
  Install Actions:
  ----------------
  This fix for this APAR requires the Event Sychronization from
  the IBM Tivoli Monitoring (tec) 6.3.0 FP7 install image to be
  installed.   Once installed the updated itm_event.rules file
  should be copied from the <Event Synch Install
  Directory>/omnibus directory to each Netcool/OMNIbus
  ObjectServer, to the $OMNIHOME/probes/<archictecture> directory.
  
  If you have previously customized the itm_event.rules file,
  determine what customizations were made to the file and merge
  your customized rules for IBM Tivoli Monitoring events into the
  itm_event.rules provided with this update.
  
  The EIF probe should then be restarted to pick up the changes.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.3.0-TIV-ITM-FP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R630 PSY

     UP