IBM Support

IV69861: WATCHDOG CANNOT BE STOPPED DUE TO KCASC.EXE HANGING

Fixes are available

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)
IBM Tivoli Monitoring: Windows(R) OS Agent 6.3.0.6-TIV-ITM_WIN-IF0001

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APAR status

  • Closed as program error.

Error description

  • Severity:         2
Approver:         MK
Reported Release: 630 FP4
Compid:           5724C040W  Windows OS Agent

Environment:      ITM 630

Problem Description:   On some Windows systems running on
Citrix, the Monitoring Agent for Windows OS cannot be stopped
due to the executable kcasc.exe hanging periodically.  This
executable is called when Watchdog is being disarmed which
needs to occur before the OS Agent can be stopped.

When the problem occurs, the following command will
hang periodically:
%CANDLE_HOME%\TMAITM6<_x64>\kcasc query KNTCMA_Primary

Related Files and Output:
* The log Tivoli-KinConfg_nnnnnnnn_nnnnnn.trc ends with
02-03-2015 15:17:16 [LOG]: OS Agent Watchdog: trying to disarm
02-03-2015 15:17:16 [MIN]:
CWatchdogManager::RunDisramWatchdog(): Full
command to run: C:\IBM\ITM\\TMAITM6_x64\DisarmWatchdog.bat

Local fix

  • Stop the Watchdog process and OS Agent from the Windows Service
console or via the task manager.

Problem summary

  • On some Windows systems, the Monitoring Agent for Windows OS
cannot be stopped due to the executable kcasc.exe hanging
periodically. This executable is called when Watchdog is being
disarmed which needs to occur before the OS Agent can be
stopped.  This was seen on a Citrix server.

Problem conclusion

  • Code has been updated to addresses the problem.

The fix for this APAR is contained in the following maintenance
packages:

  | interim fix | 6.3.0.6-TIV-ITM_WIN-IF0001
  | fix pack | 6.3.0-TIV-ITM-FP0007

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV69861
    • 

  • Reported component name
    ITM AGENT WINDO
    • 

  • Reported component ID
    5724C040W
    • 

  • Reported release
    630
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2015-02-24
    • 

  • Closed date
    2016-01-07
    • 

  • Last modified date
    2017-01-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    ITM AGENT WINDO
    • 

  • Fixed component ID
    5724C040W
    • 



Applicable component levels


    

  • R630  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSRM2J","label":"Tivoli OMEGAMON XE for Distributed Systems"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            01 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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