IV69246: LAST HEARTBEAT TIME INCORRECT ON SELF MONITORING TOPOLOGY

IBM Tivoli Monitoring 6.3.0 Fix Pack 6 (6.3.0-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• On the TEP Enterprise/Self Monitoring Topology workspace, if you
  hover the mouse cursor over an agent node, a popup displays
  information about the agent, including the last heartbeat time.
  For agents connected to a remote TEMS, this last heartbeat time
  is incorrect.
  
  Approver Initials: RP
  
  RECREATE INSTRUCTIONS:
  On the TEP client physical topology, right-click the Enterprise
  node then select Workspaces/Self Monitoring Topology.
  Double-click on a remote TEMS icon, then hover the mouse cursor
  over an agent connected to the RTEMS.  Note the last heartbeat
  time. Now wait for at least 11 minutes. The last heartbeat time
  does not change, even though the agents sent heartbeat status to
  the TEMS every 10 minutes.
  

Local fix

Problem summary

• On the Self-Monitoring Topology, last heartbeat times for agents
   connected to a remote Tivoli Enterprise Monitoring Server are
  incorrect.
  

Problem conclusion

• Changed SQL statement that retrieves the last heartbeat time to
  request the data from the remote monitoring server instead of
  the hub monitoring server.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.3.0-TIV-ITM-FP0006
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R630 PSY

     UP