IV68880: ENTRY OF SERVICES IN THE ACTUALS ON A WORKORDER ARE NOT UPDATINGVIEW COST?

APAR status

• Closed as program error.

Error description

• Steps to replicate:
  
  1. Go to> Purchasing> Company Master
  2. Create a Company with Type 'I' Internal
  3. Go to> Inventory> Service Items
  4. Create a New Service items add the above Internal Vendor and
  Change status to Active
  5. Go to Work Orders> Work Order Tracking (SP) (also happens in
  CORE WO)
  6. Create a Work Order,  Approve the Work Order.  Select the
  Actuals tab, and select the Services sub tab.  Press the Select
  Internal Service button
  7.After the Service Item has been added, enter an amount in the
  Cost field.  In this case, we are indicating that this Service
  Item cost $750 and Save
  8. Next add an Actual Labor in this case we?ll add a Labor
  with a cost of $65 per hour, and record 1 hour of her time and
  Save
  Now, to recap, we have created a Work Order that has a total
  cost of $815 ($65 + $750)
  Now, we can look at the costs on the work order, to make sure
  that they are properly recorded by selecting the action >View
  Costs
  We can see the cost of the Labor, but not the cost of the
  Service Item?
  
  Let?s further examine it by exposing (using Application
  Designer)
  the columns WorkOrder.ActLabCost and WorkOrder.ActServCost
  which should contain the values 65 and 750 respectively.
  
  As you can see, the Actual Service Cost field is not updated.
  
  Environment:
  Tivoli's process automation engine 7.5.0.6 Build 20140404-0005
  DB Build V7506-33
  IBM TPAE Integration Framework 7.5.1.1 Build 20140411-2000 DB
  Build V7511-01
  IBM Maximo for Service Providers 7.5.3.0-20141124-0830 Build
  20141124-0830 DB Build V7530-19 HFDB Build HF7530-04
  IBM Maximo Asset Management 7.5.0.6 Build 20140404-0005 DB
  Build V7506-00
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * View Costs dialog was not showing the service internal       *
  * costs.                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * N/A                                                          *
  ****************************************************************
  

Problem conclusion

• The problem was corrected with a field class and database
  configuration update.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SP
  

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels

• R750 PSY

     UP