APAR status
Closed as program error.
Error description
When using following formatted email to create incidents via email listener the breaks are lost. ----------------------- #MAXIMO_EMAIL_BEGIN ; LSNRACTION=CREATE ; LSNRAPPLIESTO=INCIDENT ; TICKETID=&AUTOKEY& ; CLASS=INCIDENTE ; OWNERGROUP=COSIT ; DESCRIPTION=INCIDENT TEST FOR PMR #68234 ; DESCRIPTION_LONGDESCRIPTION= LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05 ; EXTERNALSYSTEM=EVENTOS ; #MAXIMO_EMAIL_END ----------------------- Customer expect Incident LONGDESCRIPTION to be: LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05 But it lost the break lines and is shown like this: LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * Creating incidents using formatted emails and the * * longdescription is losing break lines. * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release. * **************************************************************** When using following formatted email to create incidents via email listener the breaks are lost. ----------------------- #MAXIMO_EMAIL_BEGIN ; LSNRACTION=CREATE ; LSNRAPPLIESTO=INCIDENT ; TICKETID=&AUTOKEY& ; CLASS=INCIDENTE ; OWNERGROUP=COSIT ; DESCRIPTION=INCIDENT TEST FOR PMR #68234 ; DESCRIPTION_LONGDESCRIPTION= LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05 ; EXTERNALSYSTEM=EVENTOS ; #MAXIMO_EMAIL_END ----------------------- Customer expect Incident LONGDESCRIPTION to be: LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05 But it lost the break lines and is shown like this: LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05
Problem conclusion
Line breaks are retained when creating incidents via email listener. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Fix Pack Release 7.5.0.8 TPAE
Temporary fix
Comments
APAR Information
APAR number
IV68176
Reported component name
MAXIMO SYSTEMS
Reported component ID
5724R46AV
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-12-29
Closed date
2015-01-28
Last modified date
2015-01-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
MAXIMO SYSTEMS
Fixed component ID
5724R46AV
Applicable component levels
R750 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
28 January 2015