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IV68176: CREATING INCIDENTS USING FORMATTED EMAILS AND THE LONGDESCRIPTION IS LOSING BREAK LINES

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APAR status

  • Closed as program error.

Error description

  • When using following formatted email to create incidents via
    email listener the breaks are lost.
    
    -----------------------
    #MAXIMO_EMAIL_BEGIN
    ;
    LSNRACTION=CREATE
    ;
    LSNRAPPLIESTO=INCIDENT
    ;
    TICKETID=&AUTOKEY&
    ;
    CLASS=INCIDENTE
    ;
    OWNERGROUP=COSIT
    ;
    DESCRIPTION=INCIDENT TEST FOR PMR #68234
    ;
    DESCRIPTION_LONGDESCRIPTION=
    LINE TEST 01
    LINE TEST 02
    LINE TEST 03
    LINE TEST 04
    LINE TEST 05
    ;
    EXTERNALSYSTEM=EVENTOS
    ;
    #MAXIMO_EMAIL_END
    -----------------------
    
    
    Customer expect Incident LONGDESCRIPTION to be:
    LINE TEST 01
    LINE TEST 02
    LINE TEST 03
    LINE TEST 04
    LINE TEST 05
    
    
    But it lost the break lines and is shown like this:
    
    LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Maximo Users                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Creating incidents using formatted emails and the            *
    * longdescription is losing break lines.                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to latest release.                                   *
    ****************************************************************
    When using following formatted email to create incidents via
    email listener the breaks are lost.
    -----------------------
    #MAXIMO_EMAIL_BEGIN
    ;
    LSNRACTION=CREATE
    ;
    LSNRAPPLIESTO=INCIDENT
    ;
    TICKETID=&AUTOKEY&
    ;
    CLASS=INCIDENTE
    ;
    OWNERGROUP=COSIT
    ;
    DESCRIPTION=INCIDENT TEST FOR PMR #68234
    ;
    DESCRIPTION_LONGDESCRIPTION=
    LINE TEST 01
    LINE TEST 02
    LINE TEST 03
    LINE TEST 04
    LINE TEST 05
    ;
    EXTERNALSYSTEM=EVENTOS
    ;
    #MAXIMO_EMAIL_END
    -----------------------
    
    Customer expect Incident LONGDESCRIPTION to be:
    LINE TEST 01
    LINE TEST 02
    LINE TEST 03
    LINE TEST 04
    LINE TEST 05
    
    But it lost the break lines and is shown like this:
    LINE TEST 01 LINE TEST 02 LINE TEST 03 LINE TEST 04 LINE TEST 05
    

Problem conclusion

  • Line breaks are retained when creating incidents via email
    listener.
    
    The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Fix Pack Release 7.5.0.8 TPAE
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV68176

  • Reported component name

    MAXIMO SYSTEMS

  • Reported component ID

    5724R46AV

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-12-29

  • Closed date

    2015-01-28

  • Last modified date

    2015-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    MAXIMO SYSTEMS

  • Fixed component ID

    5724R46AV

Applicable component levels

  • R750 PSY

       UP

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Document Information

Modified date:
28 January 2015