IV67958: BMXAA5328W - CREATING SR FROM LOCATION WHICH HAS GL ACCOUNT DIFFERENT FROM ITS ASSET. DONE THROUGH SELF SERVICE APP

APAR status

• Closed as program error.

Error description

• TPAE 7505-When SR created from location which is having GL
  Account different than it's asset , the SR is getting created
  without asset/location.
  This error message happens when customer uses Self Service |
  Service Requests option
  

Local fix

• 1. Go to Application Designer
  2. Select Asset application
  3. Click on Asset tab and textbox in the Details section
  Textbox Properties:
  Attribute: GLACCOUNT
  Lookup: GLNAVIGATOR
  
  B:
  2. Create a location
  Location: TESTLOC
  GL Account: 6000-200-000
  
  C:
  
  3. Create an asset
  Asset: TESTASSET
  GL Account: 6100-
  Location: TESTLOC
  
  D:
  4. Go back to Locations application
  5. Select Action -> Create -> Service Request
  
  6. The following message is displayed:
  
  BMXAA5328W - The location and asset combination you have
  entered would default a different GL account than is currently
  specified on the ticket. Would you like to update the tickets
  GL account based on the
  new asset/location combination? Clicking Close will return you
  with no changes.
  
  7. Click Yes or No
  
  8. Click Ok, the SR is created
  
  9. Go to Service Requests app through Self Service | Service
  Requests
  10. The SR is created without asset and location
  
  N.B:
  The Yes/No button did not respond when selecting action to
  create SR in Locations application.
  
  If you go to the SR app, creating a new SR and entering the
  same location, you get the same Yes/No question. In the SR
  application, the selecting Yes or No works.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo 75 users who use the Create Service Request           *
  * application.                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Yes/No message displays upon selecting an asset in the       *
  * Create Service Request application if the gl accounts of the *
  * asset and locations are different and are not merged         *
  * correctly.                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * None                                                         *
  ****************************************************************
  

Problem conclusion

• This is fixed in code.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK & MTRL APP

• Fixed component ID

  TIVOWRKMM

Applicable component levels

• R750 PSY

     UP