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IV67265: CANNOT CLICK ANYTHING AFTER LOGIN OR BROWSER FREEZE.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Cannot click anything after login or browser freeze.
    
    PERFORMANCE ISSUE
    No
    
    STEPS TO REPRODUCE:
    1. Login to Maximo using user which suddenly does not work.
    2. Once login, nothing is clickable or browser freeze.
    
    CURRENT ERRONEOUS RESULT:
    Cannot click anything after login or browser freeze.
    
    EXPECTED RESULT:
    Able to continue working in Maximo.
    
    ADDITIONAL INFO:
    The resultset is corrupted due to missing data in RSCONFIG
    table.
    
    ENVIRONMENT:
    - TSRM 7.2.1.3
    - MBS 7.1.1.10
    

Local fix

  • Delete and re-add security group to affected user.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * N/A                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * CANNOT CLICK ANYTHING AFTER LOGIN OR BROWSER FREEZE.         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Fixed in Maximo 7.1.1.13 fix pack (iFix)                     *
    ****************************************************************
    

Problem conclusion

  • Fixed error checking in RSConfigSet.java.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV67265

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-11-25

  • Closed date

    2014-12-02

  • Last modified date

    2014-12-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R711 PSY

       UP

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Document Information

Modified date:
02 December 2014