APAR status
Closed as fixed if next.
Error description
The gateway should process all [M] notifications using the update() callback in bmc_remedy.notificaions.js. At the moment, a notification which sets Severity to 0 is instead processed using the clear() callback, which is hardcoded to only set Severity to 0.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users of BMC Remedy gateway version = 2.0.13. * **************************************************************** * PROBLEM DESCRIPTION: * * Update ([M]) notifications that indicate Severity=Clear or * * 0, result in clear() function being called instead of * * update() function, resulting in the related update data * * being lost. * **************************************************************** * RECOMMENDATION: * * Upgrate to latest GA gaetway, version 2.0.15. * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV66594
Reported component name
REMEDY GATEWAY
Reported component ID
5724O73GR
Reported release
100
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-11-05
Closed date
2014-11-25
Last modified date
2015-01-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R100 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
07 January 2015