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IV66594: [nco_g_bmc_remedy] GATEWAY PROCESSES [M] NOTIFICATIONS WITH SEVERITY EQUAL TO 0 AS [C] NOTIFICATIONS.

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APAR status

  • Closed as fixed if next.

Error description

  • The gateway should process all [M] notifications using the
    update() callback in bmc_remedy.notificaions.js. At the moment,
    a notification which sets Severity to 0 is instead processed
    using the clear() callback, which is hardcoded to only set
    Severity to 0.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users of BMC Remedy gateway version = 2.0.13.            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Update ([M]) notifications that indicate Severity=Clear or   *
    * 0, result in clear() function being called instead of        *
    * update() function, resulting in the related update data      *
    * being lost.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrate to latest GA gaetway, version 2.0.15.                *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV66594

  • Reported component name

    REMEDY GATEWAY

  • Reported component ID

    5724O73GR

  • Reported release

    100

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-11-05

  • Closed date

    2014-11-25

  • Last modified date

    2015-01-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R100 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCM7U6","label":"Remedy ARS Gateway"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"100","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
07 January 2015