IV65617: CTJZI1506E FAILED TO FIX FLOATING RESERVATIONS TO PHYSICAL HOSTPLATFORMS: NULLPOINTEREXCEPTION

APAR status

• Closed as program error.

Error description

• Service request for add server to project comes in the inbox,
  havind
  the fillowing error:
  CTJZH8314E - An operation to BlueCloud failed with the following
  error
  message: Precondition Failed and detail: CTJZI1700E Remove
  servers
  initiated successfully. Problem initiating adding servers..
  
  Cut from SystemOut:
  
  [7/10/14 11:07:45:519 CEST] 00000068 SystemOut     O
  [maximo-ESCALATION.
  ESCPMZHBCONTCOMNODE][INFO][SR 7197] Script ING_AS_COPY_VST has
  Completed
  [7/10/14 11:07:45:519 CEST] 00000068 SystemOut     O
  [maximo-ESCALATION.
  ESCPMZHBCONTCOMNODE][INFO][SR 7197]
  [7/10/14 11:08:06:223 CEST] 00000903 resourcemgmt  E
  com.ibm.tivoli.
  prism.serviceorder.resourcemgmt.PoolAndHypervisorManager
  checkReservation CTJZI1506E
  Failed to fix floating reservations to physical hostplatforms:
  NullPointerException
  [7/10/14 11:08:06:225 CEST] 00000903 resourcemgmt  W
  com.ibm.tivoli.
  prism.serviceorder.resourcemgmt.PoolAndHypervisorManager
  checkReservation java.lang.N
  ullPointerException
          at com.ibm.tivoli.prism.serviceorder.resourcemgmt.
  PoolAndHypervisorManager.refitHP(PoolAndHypervisorManager.java:2
  23)
          at com.ibm.tivoli.prism.serviceorder.resourcemgmt.
  PoolAndHypervisorManager.changeFloatingReservationsToFixed
  (PoolAndHypervisorManager.java:201)
          at com.ibm.tivoli.prism.serviceorder.resourcemgmt.
  PoolAndHypervisorManager.checkReservation(PoolAndHypervisorManag
  er.java:
  140)
          at
  com.ibm.tivoli.prism.serviceorder.resourcemgmt.RMSOAPImpl.
  provisionResources(RMSOAPImpl.java:809)
          at com.ibm.hipods.tpmpc.rm.ChangeProjectRMHelper.
  performApplicationChanges(ChangeProjectRMHelper.java:322)
          at com.ibm.hipods.tpmpc.action.ChangeProjectAction.
  performPendingChanges(ChangeProjectAction.java:389)
          at com.ibm.hipods.tpmpc.controller.CloudControllerImpl.
  approveOrRejectRequest(CloudControllerImpl.java:267)
          at com.ibm.hipods.tpmpc.controller.rest.ProjectNoun.put
  (ProjectNoun.java:252)
          at
  com.ibm.hipods.tpmpc.controller.rest.PendingServerCollection.
  put(PendingServerCollection.java:93)
          at
  com.ibm.hipods.tpmpc.controller.rest.RESTServlet.dispatch
  (RESTServlet.java:249)
          at
  com.ibm.hipods.tpmpc.controller.rest.RESTServlet.service
  (RESTServlet.java:97)
          at
  javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
  

Local fix

• no workaround
  

Problem summary

• Service Request fails in Cloud Management Subsystem due to data
  inconsistency.
  

Problem conclusion

• We have created the cleanup workflows ISDMAutoClean and
  ISDMAutoSync to clean this data inconsistency.Customer should
  run this cleanup workflows regularly as a maintenance activity.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels