APAR status
Closed as program error.
Error description
-Summary- When FixletID(8101027) run 2 times at same machine, 2nd action stay running. When 2nd action state 'expired', action failed. -Operation- 1.There is a machine installed Adobe Reader 10.1.8(MUI). 2.FixletID(8101027) is aoociated target machine. 3.FixletID(8101027):Action1 applied to target machine. 4.Action1 succes and updated Adobe Reader 11.0. 5.Uninstall Adobe Reader 11.0 from 'Program and Feature' of target machine. 6.Install Adobe Reader 10.0. 7.Update Adobe Reader 10.1.8(NOT use IEM, manual update). 8.FixletID(8101027) is aoociated target machine. 9.FixletID(8101027):Action1 applied to target machine. 10.action stay running. stay following statement: waithidden "{pathname of file "unzip.exe" of folder "unzip" of parent folder of regapp "besclient.exe"}" "{pathname of client folder of current site & "\AdbeRdr11000_mui_Std.zip"}" -d "{pathname of client folder of current site & "\AdbeRdr11000_mui_Std"}" delete AdbeRdr11000_mui_Std.zip -Repletion- After operation4, %program files%BigFix Enterprise\BES Client\__BESData\Updates for Windows Applications\AdbeRdr11000_mui_Std folder exists. Action taken: I did a test in my environment. I can recreate the problem.
Local fix
Problem summary
When fixlet (ID 8101027) run 2 times at the same machine, the 2nd action stay running. When the 2nd action state "expired" in console, action failed.
Problem conclusion
The content has been republished. Published site: Updates for Windows Applications site, version 701.
Temporary fix
Comments
APAR Information
APAR number
IV65092
Reported component name
TIV EP MGR PTCH
Reported component ID
5725C43PM
Reported release
910
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-09-22
Closed date
2014-09-30
Last modified date
2014-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV EP MGR PTCH
Fixed component ID
5725C43PM
Applicable component levels
R820 PSY
UP
R900 PSY
UP
R910 PSY
UP
[{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"910","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
30 September 2014