IV63440: INCORRECT/UNCLEAR DOCUMENTATION INSTRUCTIONS TO CONFIGURE IMPACT WITH MULTIPLE NETWORK INTERFACE ENVIRONMENT

APAR status

• Closed as documentation error.

Error description

• Product: Netcool/Impact
  Release: 6.1.1
  
  Impact Guide has instructions to correct erratic server
  communication in a multiple network interface environment,
  which can be found at this URL...
  http://www-01.ibm.com/support/knowledgecenter/SSSHYH_6.1.1/com.i
  bm.netco
  olimpact.doc6.1.1/tsguide/ts_erratic_nameserver_multi_t.html?lan
  g=en
  
  the problem is the direction need to be update to make them
  clearer and easier to follow to avoid additional mistakes.
  
  Here are the clarifications (see  marked  after ---) from
  Impact Level 3:
  
  1) on step 4 Run the nci_configuration_utility
  
  
  is this just for verification start and quit if cluster order
  is same on each cluster?
  OR when list is displayed as hostname (not IPadress), should an
  update be run to delete the hostnames and add the Ipaddresses?
  
  
  ---You need to change from using hostnames to using ip address.
  So you will need to remove the old entries and create new ones
  with the IP address.
  
  2) during step 5 it is not clear what to change.
   directions are not clear, Maybe it should say something like
  ...
  
  To ensure that the host points to the IP address. Look for
  WC_defaulthost change host="*" to host="ipaddress" in the
  serverindex.xml file.
  
  
  ---You don't want to just change the WC_defaulthost entry. You
  will need to change all entries from host="*" to
  host="ipaddress" and all entries from host="hostname" to
  host="ipaddress"
  
  
  3) for step 6 Should this be empty in most cases? both servers
  were empty nothing to remove..
  
  ---Yeah, it is fine if it is empty.
  
  
  4) direction use both $NCHOME and $IMPACT_HOME ... should one
  or the other, not both
  
  ---We should open a DOC APAR to change this.
  

Local fix

• follow updates from Impact L3 in problem description above.
  

Problem summary

• INCORRECT/UNCLEAR DOCUMENTATION INSTRUCTIONS TO CONFIGURE
        IMPACT WITH MULTIPLE NETWORK INTERFACE ENVIRONMENT
  

Problem conclusion

• This will be fixed in the next release of the Impact 6.1.1
  Troubleshooting Guide.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels