IV62890: CISCOSWITCHTELNET AGENT FAILS TO INSTANTIATE SUCCESSFULLY CISCO65XX (CISCOWSC6513) DEVICES RUNNING IOS

4.1.1-TIV-ITNMIP-Linux-FP0002
4.1.1_README_NLS_FP0002
4.1.1_README_FP0002
3.9.0-TIV-ITNMIP-Solaris-FP0005
3.9.0_INSTALL_NLS_FP0005
3.9.0_INSTALL_FP0005
3.9.0-TIV-ITNMIP-Windows-FP0005
3.9.0-TIV-ITNMIP-zLinux-FP0005
3.9.0-TIV-ITNMIP-Linux-FP0005
3.9.0-TIV-ITNMIP-AIX-FP0005
4.1.1_README_NLS_FP0001
4.1.1_README_FP0001
4.1.1-TIV-ITNMIP-Linux-FP0001
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005
IBM Tivoli Network Manager IP Edition 4.1.1 Fix Pack 2, 4.1.1-TIV-ITNMIP-FP0002

APAR status

• Closed as program error.

Error description

• v3.9 - Platform independent (Applicable for all fixpacks - fp1
  to fp4).
  
  CiscoSwitchTelnet agent fails to process the output of
  'show mac-address-table' for CiscoWSC6513 devices running IOS
  even after adding the OID (1.3.6.1.4.1.9.1.400) to the agent
  filter, resulting in no connectivity between Switch and End
  Nodes.
  
  The debug telnet helper has following error:
  
  <snip>
  DEELMatch:.*[Dd]o you wish to continue.*,  --More-- , 0
  DEELMatch:.*eccsw3e1#.*,  --More-- , 0
  CDiscoAdvExpect::DSTRunTimerThread exiting...
  Completed CDiscoAdvExpect; returning -1
  Current status report is -1for request; {
  </snip>
  
  It is looking for generic continue message for this device as
  "*[Dd]o you wish to continue.*" , where as the actual continue
  message is "--More--" and is failing to process that output.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ITNM-IP 3.9, 4.1.1 on all platform                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CiscoSwitchTelnet agent fails to process the output of 'show *
  * mac-address-table' for CiscoWSC6513 devices.                 *
  * After adding the device OID (1.3.6.1.4.1.9.1.400) into the   *
  * agent filter, it results in no connectivity between Switch   *
  * and End Nodes.                                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * The fix for this APAR is contained in the following          *
  * maintenance packages:                                        *
  *  3.9.0-ITNMIP-FP0005                                         *
  *  4.1.1-ITNMIP-FP0001                                         *
  ****************************************************************
  

Problem conclusion

• - Include OID 1.3.6.1.4.1.9.1.400 into CiscoSwitchTelnet agent
  filter
  - Add an entry containing "--More--" into
  DiscoTelnetHelperSchema to appropriately response to device
  'show mac-address-table' for the connectivity information
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NC/PREC DISCOVY

• Fixed component ID

  5724O52DS

Applicable component levels

• R390 PSY

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