IV62202: TIP/TBSM CHARTS RECEIVING READ TIMEOUT ERROR IN TIP UI.

IBM Tivoli Monitoring 6.3.0 Fix Pack 4 (6.3.0-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• APAR Type:            Field
  Approver Initials:    bs
  Severity:             2
  Reported Release:     623
  Compid:               5724C04PS Tivoli Enterprise Portal Server
  ABSTRACT:             TIP/TBSM charts receiving read timeout
  error in TIP UI
  
  PROBLEM DESCRIPTION:
  ================
  When running the ITM HTTP web service to retrieve data from the
  TIP/TBSM UI in the tip server, the ITM workspace retrievel
  throws a read timeout error  resulting in no data or charts
  visualized in the TIP UI.
  
  RECREATE INSTRUCTIONS:
  ==================
  Run the TIP/TBSM product which retireves ITM workspace
  definitions and data from the Tivoli Portal database. Create
  some custom navigator items and workspaces via the Tivoli
  Portal client. Attempt to retrieve these workspaces using the
  tip/tbsm client and run the data requests to try and render the
  workspace definitions. It's possible to get a read timeout
  error in the TIP UI if the request is being sent to many agents
  on the ITM side.
  

Local fix

• No local fix
  

Problem summary

• TBSM/BIRT Reports in Tivoli Integrated Portal can fail with a
  read timeout error when requesting data from IBM Tivoli
  Monitoring agents.
  
  
  Data requests from the Tivoli Integrated Portal to IBM Tivoli
  Monitoring can timeout if too many agents are queried at one
  time.  If the data request is sent to all agents of a particular
  group, either non responding agents or SQL size restrictions can
  be encountered when the amount of agents exceeds 100.
  

Problem conclusion

• Changed the TIPHttpWebService application deployed in the Tivoli
   Enterprise Portal Server eWAS to use the IBM Tivoli Monitoring
  managed system list in the data request instead of trying to
  string together all agents of one group into the same "OR"
  clause in the SQL executed at the monitoring server.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.3.0-TIV-ITM-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R630 PSY

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