IV62165: SOFTWARE KNOWLEDGE BASE TOOLKIT FOR IEMFSUA 9.0.1 IS NOT INSTALLED PROPERLY - MISSING IN THE DASHBOARD PANEL.

APAR status

• Closed as program error.

Error description

• Software Knowledge Base toolkit for IEMfSUA 9.0.1 is not
  installed properly - missing in the dashboard panel.
  
  
  The Software Knowledge toolkit installation instruction provides
  the following steps:
  
  - Log in to the Endpoint Manager console.
  - In the navigation bar, click Sites > External Sites > IBM
  Endpoint Manager for Software Use Analysis v9 > Dashboards >
  Software Knowledge Base Toolkit.
  
  However, the Software Knowldge Base Toolkit is not displayed
  under the Dashboard.
  
  SOLUTION:
  
  The proper .bes package needs to be delivered in order to
  restore the dashboard to the site.
  
  Implementation:
  a)
  using IEM Console to import the attached file (File->Import).
  Then select the computer where the installer needs to be placed
  in the Targets panel and press OK.  Check its status in the
  Actions panel.
  
  b)
  download the installer zip using browser
  http://software.bigfix.com/download/dss/SwKBT_1_2_2.zip; select
  save the file. Then decompress the zip file and continue to
  follow the instructions in the infocenter.
  

Local fix

• Workaround provided (.bes package).
  

Problem summary

• ****************************************************************
  * Software Knowledge Base toolkit for IEMfSUA 9 is not
  * installed properly - missing in the dashboard panel.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | SUA 9.0.1
   | Update | ILMT 9.0.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  IEM SW USE ANL

• Fixed component ID

  5725F57MT

Applicable component levels

• R910 PSY

     UP