IV61089: INSTALL FAILS AT STARTWAS STEP

6.1.1-TIV-BSM-FP0004-windows
6.1.1-TIV-BSM-FP0004-zlinux
6.1.1-TIV-BSM-FP0004-solaris
6.1.1-TIV-BSM-FP0004-linux
6.1.1-TIV-BSM-FP0004-aix
6.1.1-TIV-NCI-FP0004-windows
6.1.1-TIV-NCI-FP0004-zlinux
6.1.1-TIV-NCI-FP0004-solaris
6.1.1-TIV-NCI-FP0004-aix
6.1.1-TIV-NCI-FP0004-linux
6.1.1-TIV-BSM-FP0003-aix
6.1.1-TIV-NCI-FP0003-zlinux
6.1.1-TIV-NCI-FP0003-windows
6.1.1-TIV-NCI-FP0003-solaris
6.1.1-TIV-NCI-FP0003-linux
6.1.1-TIV-NCI-FP0003-aix
6.1.1-TIV-BSM-FP0003-zlinux
6.1.1-TIV-BSM-FP0003-windows
6.1.1-TIV-BSM-FP0003-solaris
6.1.1-TIV-BSM-FP0003-linux
6.1.1-TIV-BSM-FP0002-windows
6.1.1-TIV-BSM-FP0002-zlinux
6.1.1-TIV-BSM-FP0002-solaris
6.1.1-TIV-BSM-FP0002-aix
6.1.1-TIV-BSM-FP0002-linux
6.1.1-TIV-NCI-FP0002_zlinux
6.1.1-TIV-NCI-FP0002_windows
6.1.1-TIV-NCI-FP0002_solaris
6.1.1-TIV-NCI-FP0002_linux
6.1.1-TIV-NCI-FP0002_aix
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 2 (6.1.1-TIV-NCI-FP0002)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 3(6.1.1-TIV-BSM-FP0003)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 3 (6.1.1-TIV-NCI-FP0003)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 4 (6.1.1-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 4(6.1.1-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 5 (6.1.1-TIV-NCI-FP0005)
IBM Tivoli Business Service Manager V6.1.1 Fix Pack 5(6.1.1-TIV-BSM-FP0005)

APAR status

• Closed as program error.

Error description

• Due to possible hardware limitations, it has been seen that on
  some servers the install of Impact 6.1.1 will fail on the
  StartWAS step of the server install.
  
  This is due to one or more of the ports the installer is waiting
  for WAS to open during server startup to never become
  available/open, resulting is a installer timeout similar to :
  
  The MachinePlan_Localhost.log shows that the error occurs right
  install step to Start WAS, ie
  IAGLOBAL_COI_STEP_StartWAS_ImpactProfile in this case :
  
  
  Caused by:
  /opt/IBM/tivoli/impact/_uninst/IMPACTInstall611/plan/install/Mac
  hinePlan
  _localhost/00001_IAGLOBAL_COI_STEP_StartWAS_ImpactProfile/IAGLOB
  AL_COI_S
  TEP_StartWAS_ImpactProfile.xml:217: condition satisfied
     at org.apache.tools.ant.taskdefs.Exit.execute(Exit.java:142)
  

Local fix

• Please see IBM DCF on the Web for the workaround, which entails
  replacing 2 .xml files used by the Impact 6..1.1 installer
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Impact 611 Users                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Due to possible hardware limitations, it has been seen that  *
  * on some servers (aix in particular), the install of Impact   *
  * 6.1.1 will fail on the StartWAS step of the server install.  *
  * This is due to one or more of the ports, the installer is    *
  * waiting for WAS to open during server startup to never       *
  * become available/open, resulting in an installer timeout.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * NONE                                                         *
  ****************************************************************
  

Problem conclusion

• The proposed change is to add sleep step in the StartWAS.xml,
  StopWAS.xml, StartWAS_impact.xml and StopWAS_impact.xml files
  before and after starting the WAS server.
  A technote will be opened. The logic will be added to the
  installer code in the next release.
  The fix for this APAR is contained in the following maintenance
  package:
  | Fix pack | 6.1.1-TIV-NCI-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL/IMPACT

• Fixed component ID

  5724O59IS

Applicable component levels

• R611 PSY

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