IV60709: NO CPU DATA WHEN HMC TIME ZONE IS SET TO BST

IBM Tivoli Monitoring: HMC Base Agent 6.2.2.3-TIV-ITM_HMC_BASE-IF0003
IBM Tivoli Monitoring: HMC Base Agent 6.2.2.3-TIV-ITM_HMC_BASE-IF0004

APAR status

• Closed as program error.

Error description

• APAR Type:            Field
  Approver Initials:    mww
  Reported Release:     622
  
  ENVIRONMENT:
  
  IBM Tivoli Monitoring for System p - HMC Base Agent 6.2.2.3
  
  PROBLEM DESCRIPTION:
  
  If the HMC time zone is set to time zone BST, which can be more
  than one time zone, for example, British Summer Time and
  Bangladesh Standard Time, CPU data might not be collected
  because the data provider might use the incorrect time zone.
  When the data provider sends the commands to the HMC to collect
  the CPU data, the start and stop times of the commands might
  not be correct and might not receive any data.  It is also
  possible that data will be collected, but for the wrong time
  frame.
  
  RECREATE INSTRUCTIONS:
  
  On the HMC, set the time zone to BST and set the time to the
  current time in England.
  

Local fix

• Set the time zone on the HMC to the GMT time zone.
  

Problem summary

• ***************************************************************
  * USERS AFFECTED: HMC systems with BST or CST time zones.
  ***************************************************************
  * PROBLEM DESCRIPTION: The agent will not display CPU data.
  ***************************************************************
  * RECOMMENDATION: Apply 6.2.2.3-TIV-ITM_HMC_BASE-IF0003.
  ***************************************************************
  Interim Fix 6.2.2.3-TIV-ITM_HMC_BASE-IF0003 resolves the
  problem by using a different scheme for determining the time
  zone.
  

Problem conclusion

• The fix for this APAR is contained in the following
  maintenance package:
  
     | interim fix | 6.2.2.3-TIV-ITM_HMC_BASE-IF0003
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM SE SYSP HMC

• Fixed component ID

  5724C04HB

Applicable component levels

• R623 PSY

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