IV54518: CHANGE IN ACCOUNT CODE ONLY REFLECTED FOR NEW PROJECTS. EXISTING ACTIVE PROJECTS WILL STILL SHOW OLD ACCOUNT COD

APAR status

• Closed as fixed if next.

Error description

• SCCM TSAM 7.2.4.1 generated CSR record does not report most
  current Project Account data.
  
  When the Project Account information is updated in TSAM, the
  CSR record is generated with the old Project Account
  information.
  Example:
  Project Acct changed from 08648-26075 to 11353-31040
  
  CSR records continues to be created as follows:
  
  TSAMRDP,20131229,20131229,00:00:00,23:59:59,1,7,Server_Hostname,
  pppppp009,Server_Platform,VMware,Platform_Pool_ID,/cloud/rest/po
  ols/0/,Deployment_Instance,Non-Development
  Servers1,Service_Definition,RDP Virtual Server
  Service,Deployment_Owner,X783968,Account_Code,
  08648-26075,4,SERVHRS,24.0,MEMMBHRS,98304.0,CPUHRS,48.0,STGGBHRS
  ,960.0,
  

Local fix

• Identify the projects which have the incorrect account code.
  eg,
  
  db2 "update PMRDPMETERSEARCH set VALUE='11353-31040' where
   KEY='CHARGE_BACK_DEPT' and PMRDPMETERID in
   (3042,3135,3136,4169,4255,4843)"
  

Problem summary

• SCCM TSAM 7.2.4.1 generated CSR record does not report most
  current Project Account data.
  
  When the Project Account information is updated in TSAM, the
  CSR record is generated with the old Project Account
  information.
  Example:
  Project Acct changed from 08648-26075 to 11353-31040
  
  CSR records continues to be created as follows:
  
  TSAMRDP,20131229,20131229,00:00:00,23:59:59,1,7,Server_Hostname,
  pppppp009,Server_Platform,VMware,Platform_Pool_ID,/cloud/rest/po
  ols/0/,Deployment_Instance,Non-Development
  Servers1,Service_Definition,RDP Virtual Server
  Service,Deployment_Owner,X783968,Account_Code,
  08648-26075,4,SERVHRS,24.0,MEMMBHRS,98304.0,CPUHRS,48.0,STGGBHRS
  ,960.0,
  

Problem conclusion

Temporary fix

• Local Fix:
  Identify and fix the project accounts for projects which have
  the incorrect account code.
  
  db2 "update PMRDPMETERSEARCH set VALUE='11353-31040' where
  KEY='CHARGE_BACK_DEPT' and PMRDPMETERID in
  (3042,3135,3136,4169,4255,4843)"
  
  The permanent fix for this problem is scheduled to be included
  in TSAM 7.2.4.6
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels