IV53798: AGENT TIMES OUT DURING RTEMS SHUTDOWN PROCESSING

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)

APAR status

• Closed as program error.

Error description

• ********************** START OF APAR OPEN TEMPLATE
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  * Please open an apar with the following severity and
  information:     *
  *
         *
  APAR Type:            Field
  Approver Initials:    RB
  Severity:             3
  Reported Release:     623
  Compid:               5724C04MS Tivoli Enterprise Management
  Server
  ABSTRACT:             Agent times out during RTEMS shutdown
  processing
  
  
  PROBLEM DESCRIPTION:
  After an RTEMS begins shutdown processing, an agent can be
  timed out when the RTEMS takes more than a couple of minutes to
  perform shutdown.
  
  RECREATE INSTRUCTIONS:
  - start shutdown processing at the RTEMS with many agents
  connected to  it.
  - If the RTEMS shutdown takes a long time to complete, you will
  see  agents being marked offline while the RTEMS is still
  online at the HUB.
  
  LOCAL FIX:
  None.
  
  *********************** END OF APAR OPEN TEMPLATE
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Local fix

Problem summary

• After a remote monitoring server begins shutdown processing, an
  agent can be timed out if the remote monitoring server takes
  more than a couple of minutes to perform shutdown.
  

Problem conclusion

• The code has been changed to stop processing heartbeats on a
  remote monitoring server after shutdown processing has started.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 6.2.3-TIV-ITM-FP0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  OA44549

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R623 PSY

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