IV44686: KDSTSNS FAILS TO CONNECT TO TEMS IN SEEDING

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  
  kdstsns fails to connect to the HUB during seeding operations.
  This
  problem may occur in clustered environments. ksminst is invoked
  directly
  or via a script during seeding. It obtains the hostname from the
  operating system and passes that value to kdstsns. kdstsns
  resolves that
  value to an address. But in a clustered environment the hostname
  may not
  resolve to the address needed to connect to the HUB.
  
  RECREATE INSTRUCTIONS:
  RECREATE STEPS.
  
  Product
  1. ITM 6.2.3
  2. 6.2.3 -TIV-ITM_SQL-FP0001
  3. Add the Network card to env.
  4. Modify the glb_site file
  
  The first attempt at installing 6.2.3 -TIV-ITM_SQL-FP0001 from
  the GUI failed error.
  
  
  I then made a change to the to the  KDC_FAMILIES entry in the
  registry under key
  "HKEY_LOCAL_MACHINE\SOFTWARE\Candle\KMS\CMS\TEMS1\Environment"
  to the
  following:
  
  "KDC_FAMILIES"="HTTP:1920 IP.PIPE PORT:1918 skip:10 IP use:n SNA
  use:n
  IP.SPIPE use:n"
  
  After the change to the HIVE the installation was fine.
  
  
  
  
  
  
  LOCAL FIX:
  Perform a "ping" and an "nslookup" for the hostname. Adjust
  network configuration if they are both not returning the
  desired network address.
  

Local fix

• Local fix did not work.
  

Problem summary

• A monitoring server that has multiple network interfaces (NICs)
  and/or is running in a cluster configuration may fail during the
   application support seeding process. This affects the common
  installers install.sh and SETUP.EXE as well as itmpatch.
  
  For example, running itmpatch from command line, one would see
  messages of following form:
  
  Configuring TEMS support for ...
  Fix Pack nn Version vv.rr.mm.ff
  ERROR: Seeding failed
  ERROR: Installation failed
  

Problem conclusion

• Logic was changed to select the correct hostname (IP address) to
   pass to the application support seeding process, thereby
  preventing this seeding failure.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
  | fix pack | 6.2.3-TIV-ITM-FP0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IV55639 OA44507

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R623 PSY

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