IV43806: SITUATIONS ASSOCIATED WITH SYSTEM STATUS DATA (KA4SYSTS) RANDOMLY FAIL.

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)
IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)

APAR status

• Closed as program error.

Error description

• Approver: Terry Ackman
  
  Reported Release:  6.2.3 FP2
  
  Problem: Situations, or data, associated with System Status may
  randomly fail to be presented. If, on the System workspace
  screen, there may be no data shown for the System Status line.
  If a situation, you may see something like this in the message
  queue log for the situation:
  
  Stopping situation I5_ASP_All_Warning.
  Failure for a report or situation I5_ASP_All_Warning.
  
  
  If displaying the data from the workspace you may see the
  following:
  
  Failure for a report or situation .
  
  For a situation, the attribute group is OS400 System Status or
  you might see ka4systs. It's the data like CPU percent, etc. It
  is these situations associated with System Status data that are
  randomly failing.
  

Local fix

• This may or may not work, sometimes changing the logging
  level for the ka4agentxx files (found in file QAUTOTMP/KMSPARM)
  can make this work or fail. If only logging errors:
  
  KBB_RAS1=ERROR
  
  change it to:
  
  KBB_RAS1=ERROR (UNIT:KA4 ALL) (UNIT:KRA ST)
  
  and it may work. Or if already logging a lot, changing to only
  log ERROR may make this work.
  

Problem summary

• Situations or data associated with System Status, such as CPU
  utilization, may randomly fail to be presented.  This issue
  affects the OS400 System Status (KA4SYSTS) attribute group.
  This attribute group contains the CPU percent utilization
  attribute.
  
  For a situation, messages similar to the following may appear in
  the QAUTOMON/KMSOMLOG message queue log (DSPOMALOG):
  
      Stopping situation I5_ASP_All_Warning.
      Failure for a report or situation I5_ASP_All_Warning.
  
  When displaying data in the portal client using the System
  workspace, there may be no data shown for the System Status view
  or there may be missing data if using a historical view.  A
  message similar to the following may appear in the
  QAUTOMON/KMSOMLOG message queue log (DSPOMALOG):
  
      Failure for a report or situation.
  

Problem conclusion

• The agent code was changed to correct how a variable was handled
  that caused unpredictable issues with an OS API.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.3-TIV-ITM-FP0004
    | fix pack | 6.3.0-TIV-ITM-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM AGENT ISERI

• Fixed component ID

  5724C04A4

Applicable component levels

• R623 PSY

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