IV38260: IF YOU CONTINUE THE INSTALLATION AFTER ACP MESSAGE IS DISPLAYED, THE INSTALL WILL ABORT WITH A 1628 ERROR.

IBM Tivoli Monitoring 6.2.3 Fix Pack 5 (6.2.3-TIV-ITM-FP0005)

APAR status

• Closed as program error.

Error description

• When a customer sees message "The Agent Compatibility Package
  (ACP) must be at least in version XXXXXXXX. The version
  available on the installation media is lower. Use a newer IBM
  Tivoli Monitoring image to install the ACP so that you can
  select both 32 bit and 64 bit components." and presses OK, then
  selects NEXT instead of Cancel to the next dialog shown, this
  leads to a 1628 abort for the current install. The abort
  message can take about 40 minutes to appear.
  
  When the customer receives the message given the correct
  response is to
    1. Press ok
    1. Select the cancel button to cancel the install
    2. Install the ACP at the level called for in the ACP message
  before continuing then install the failing agent. If Next is
  chosen the install will abort with a 1628 error.
  
  Recreate Instructions:
    Install a the 64-bit NT agent then attempt to install a
  32-bit agent that has a ACP Component with a lower release than
  the NT agent. The error shown in the abstract is shown. To the
  screen, reply ok, then Next to subsequent dialog screen. This
  leads to a 1628 abort and no other ITM products can be
  installed or removed
  

Local fix

• Find the GUID for the product that received the 1628 abort in
  it's setup.ini file. The GUID is the ProductCode value in the
  setup.ini file. Locate this value under C:\Program Files
  (x86)\InstallShield Installation Information and rename it by
  adding .old. Once this is done ITM components can be installed,
  upgraded, or removed.
  

Problem summary

• On Windows, if installation of an agent is continued after the
  following Agent Compatibility Package message is shown, the
  install will abort with a 1628 error. The Agent Compatibility
  Package message states:
  
  "The Agent Compatibility Package must be at least in version
  XXXXXXXX. The version available on the installation media is
  lower. Use a newer IBM Tivoli Monitoring image to install the
  Agent Compatibility Package so that you can select both 32 bit
  and 64 bit components."
  
  If the user sees this message and presses OK, then selects NEXT
  instead of CANCEL to the next dialog shown, the install aborts
  with a 1628 error. The abort message can take as much as 40
  minutes to appear.
  

Problem conclusion

• After the Age message is displayed and the user presses OK, the
  install will abort.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 6.2.3-TIV-ITM-FP0005
  

Temporary fix

• After the Agent Compatibility Package message is shown, press
  Cancel on the next dialog box shown to abort the install so the
  correct version of Agent Compatibility Package can be installed.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels

• R623 PSY

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