IV14087: FAILED TO SYNCHRONIZE ALERT WITH QUOTES IN THE DISPLAY ITEM

IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)

APAR status

• Closed as program error.

Error description

• After applyng 6.22 fp7, events that have a display item
  containing quotes are not processed correctly and fail to
  correlate properly after the display item is truncated during
  process prior to sending the event from the SUF to the TEMS.
  This causes the correlation of the events to fail since the
  display items no longer have an exact match.
  
  This issue is a result of the changes introduced for
  APAR IV04696 released in 6.22 fp7
  which provided script changes for the SUF to address
  issues with white space in the display item of events.  Those
  changes introduced an issue with the processing of display items
  with quotes.
  

Local fix

• Local fix:  Remove the quotes from the display items
  
  Recreate:
  
  1. Create a situation that, when raised, will contain quotes in
  the
  situation_displayitem field.
  2. Configure the situation to forward to OMNIbus EIF probe.
  3. Clear or acknowledge the alert in the OMNIbus server.
  
  Results:
  1. The situation in ITM is not updated.
  2. The display item passed to ITM is incorrect, as observed in
  the event
  

Problem summary

• Bi-directional synchronization of a situation event consisting
  of a display item with single or double quotes does not work.
  
  
  The external procedures that handle synchronization invoke shell
  or batch scripts that do not handle the quotes correctly.
  

Problem conclusion

• External procedures will no longer be used to handle the
  bi-directional synchronization. Instead, database query commands
  that write directly to the Situation Update Forwarder cache file
  will be used.
  
  Note: The Tivoli EIF Probe for OMNIbus must be at level 10.4 or
  later.  The probe must have the fix for escaped single-quotes,
  APAR IV03958, for the display item to be correct in OMNIbus.
  
  The fix for this APAR is contained in the following
  maintenance packages:
    | fix pack | 6.2.2-TIV-ITM-FP0009
    | fix pack | 6.2.3-TIV-ITM-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEC GUI INTEGRA

• Fixed component ID

  5724C04TG

Applicable component levels

• R622 PSY

     UP