IV12515: MANY AGENTS TAKEACTION DESTINATION LIST EMPTY

IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)

APAR status

• Closed as program error.

Error description

• In environments having many agents, the TakeAction destination
  list is sometimes empty.
  
  RECREATE INSTRUCTIONS:
  1-Connect to a system having a large number of agents of a
  particular type
  2-Open the Take Action dialog on one of them
  3-Select an action from the list
  4-Observe that sometimes the Destination list is populated and
  sometimes it is not.  The problem is more frequent the larger
  the number of agents and the slower the connection to the TEPS.
  

Local fix

• The Destination list is requested and processed on a background
  thread when the Take Action dialog (or view) is opened.  In
  environments having a large number of agents, it may take some
  time to process all the entries but the dialog does not appear
  busy.  If an action is selected before the Destination list
  retrieval is complete, the selection list will be empty.  The
  workaround is to wait for the list to populate but there is no
  visual indication to show how long is 'long enough' so the user
  has to guess.
  

Problem summary

• The target system list in the Take Action dialog box may not
  display all of the managed systems.
  
  
  For large IBM Tivoli Monitoring environments with potentially
  thousands of managed systems of the same type, the Take Action
  dialog box when opened from a navigator item in the physical
  view or from a row in the table view may not display all of the
  target systems.
  

Problem conclusion

• The behavior has been changed so when the Take Action dialog box
  is opened, the list of actions is disabled until the list of
  managed systems is complete. Also when an action is selected
  now, the cursor will go into a wait state until the list of
  available target managed systems appears is complete.
  
  The fix for this APAR is contained in the following maintenance
  packages:
    | fix pack | 6.2.2-TIV-ITM-FP0009
    | fix pack | 6.2.3-TIV-ITM-FP0002
  

Temporary fix

• When launching the Take Action dialog box in a large
  environment, wait five seconds before selecting an action from
  the list.  This will ensure the request to retrieve the
  available managed systems has completed.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEP

• Fixed component ID

  5724C04EP

Applicable component levels

• R622 PSY

     UP