Fixes are available
APAR status
Closed as program error.
Error description
APAR Type: Field Approver Initials: BS Severity: 3 Reported Release: 622 Compid: 5724C04PS Tivoli Enterprise Portal Server ABSTRACT: Unable to connect browser client over firewall PROBLEM DESCRIPTION: Trying to connect the Tivoli Enterprise Portal browser client over a fire wall using the following URL does not work. . http://<teps_host_name>:1920///cnp/client/?xxxxx.ior . RECREATE INSTRUCTIONS: Create a second interface in the Tivoli Enterprise Portal server. Try connecting the Tivoli Enterprise Portal browser client over a non NAT'd firewall using the following URL: . http://<teps_host_name>:1920///cnp/client/?xxxxx.ior . where xxxxx = the name of the second TEPS interface defined.
Local fix
Use the following URL to launch the TEP client: . http://<teps_host_name>:1920///cnp/kdh/lib/index.html?xxxxx.ior
Problem summary
KFWITM392E Internal error occurs during logon to portal client. To connect to a user defined portal server interface, the interface reference (IOR) file name must be specified as part of the URL used to connect to the portal server, for example, http://hostname:1920///cnp/client/?ior=external.ior where <external> is the name you gave for your KFW_INTERFACE. When using this URL, the portal client login dialog will be displayed, but after entering the user ID and password, the dialog displays an error: "KFWITM392E Internal error occurred during logon."
Problem conclusion
Logon will now work as the query parameters from the initial URL are carried over to the redirect URL passed back to the portal client. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0007 | fix pack | 6.2.3-TIV-ITM-FP0001
Temporary fix
The portal client can be successfully started using a URL in this form: http://hostname:1920///cnp/kdh/lib/index.html?ior=external.ior
Comments
APAR Information
APAR number
IV06921
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-08-25
Closed date
2011-09-28
Last modified date
2012-06-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622"}]
Document Information
Modified date:
30 December 2022