IV03425: TEMS CRASH DURING SITUATION RESTART

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)

APAR status

• Closed as program error.

Error description

• Management server crashes after situation is changed at TEP
  causing the situation to be deleted and rebuilt at HUB.  If the
  remote server is disconnected at the time, it is possible that,
  upon reconnection, the remote server will crash when trying to
  restart the situation.
  
  Approver Initials:    RP
  

Local fix

Problem summary

• THE MONITORING SERVER CRASHES AFTER SITUATION RESTART
  
  
  The remote monitoring server crashes after a situation used by a
  policy is restarted. The restart is issued after the remote
  monitoring server re-establishes its lost connection to the HUB.
  The situation had been updated since the remote monitoring
  server's connection had been lost and, upon reconnecting, needed
  to update its tables to reflect these changes. When the
  situation is updated at the remote monitoring server, its
  current rules are deleted making it impossible to restart. When
  the policy's thread wakes up to check the status of the
  situation, the monitoring server crashes.
  

Problem conclusion

• Avoid restart by forcing a complete start of the situation.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.2-TIV-ITM-FP0007
    | fix pack | 6.2.3-TIV-ITM-FP0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  OA38196 IV16581 OA38972

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R622 PSY

     UP