IV01156: NULL EXCEPTION THROWN TO TBSM WHEN NO AGENTS ARE

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• ********************** START OF APAR OPEN TEMPLATE ***********
  
  * Please open an apar with the following severity and
  information:     *
  *
  *
  APAR Type:            Field
  Approver Initials:    MB
  Severity:             3
  Reported Release:     622
  Compid:               5724C04PS Tivoli Enterprise Portal Server
  ABSTRACT:             NULL EXCEPTION THROWN TO TBSM WHEN NO
  AGENTS ARE
  ONLINE
  PROBLEM DESCRIPTION:
  When no agents are online the ITM Web Service throws a NULL
  EXCEPTION.
  This indicates a problem, but not what the problem is.
  
  RECREATE INSTRUCTIONS:
  Have all agents off a particular type.  For example, have all
  Windows
  agents offline.
  
  Issue a TBSM data fetcher request for Windows agent data.
  
  In the SystemOut.log there should be an exception from the ITM
  Web
  Service saying no agents are online.
  
  LOCAL FIX:
  None.
  
  *********************** END OF APAR OPEN TEMPLATE *************
  

Local fix

Problem summary

• No notification given on the Tivoli Business Systems Manager
  (TBSM) Tivoli Integrated Portal (TIP) client data fetcher
  display when all managed systems are offline for a query.
  

Problem conclusion

• The ITM Web Service was not handling PropertyBased exceptions
  thrown by the portal server properly and losing relevant
  information about the error.  This is now being done in the ITM
  Web Service.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.2-TIV-ITM-FP0006
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R622 PSY

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