IT40952: IBM SPECTRUM PROTECT OPERATIONS CENTER V.8.1.14 ? HUB CONFIGURATION FAILS WITH A BLANK SCREEN

APAR status

• Closed as program error.

Error description

• Starting in IBM Spectrum Protect Operations Center 8.1.14, in an
  Enterprise Configuration scenario,  configuring the Hub Server
  for a new
  
  Operations Center install can fail with a blank screen. The
  following messages are seen in the Liberty
  
  logs file, messages.log:
  
  
  Client>ReferenceError: domStyle is not defined
  
  at Object._setConfigManagerAttr
  
  (https://<tsm server ip or hostname>:11090/oc/lib-prod/tsm/TSM
  -all.js?20220221-1137:4399:283)
  at Object.set
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:7180:329)
  at Object._setServerInfoAttr
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:4400:71)
  at Object.set
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:7180:329)
  at Object._applyAttributes
  
  (https:// <tsm server ip or
  hostname>/oc/lib-prod/tsm/TSM-all.js?20220221-1137:7176:87)
  at Object.create
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:7175:170)
  at Object.h (https:// <tsm server ip or
  hostname>:11090/oc/lib-prod/tsm/TSM-all.js?20220221-1137:924:383
  
  )
  at Object.create
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:6352:34)
  at Object.h (https:// <tsm server ip or
  hostname>:11090/oc/lib-prod/tsm/TSM-all.js?20220221-1137:924:383
  
  )
  at Object.create
  
  (https:// <tsm server ip or hostname>:11090/oc/lib-prod/tsm/TS
  M-all.js?20220221-1137:3600:497)
  
  
  | MDVREGR 8.1.14.0-TIV_5608E01UI |
  
  
  
  Product versions affected:
  
  IBM Spectrum Protect Operations Center versions 8.1.14.0 and
  later
  

Local fix

• Turn off the Enterprise Configuration Manager setting in the IBM
  Spectrum Protect server by running the
  
  command ?set configmanager off?. After the Hub is configured,
  the ?configmanager? setting can be
  
  returned to its previous value.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect OC users.                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The customer is trying to configure the Operation Center for *
  * the first time but when they log in, they see a blank page   *
  * and other pages contain a "cannot retrieve data" error       *
  * messages. The OC freezes and customer cannot continue.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed in levels    *
  * 8.1.14.100. Note that this is subject to change at the       *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels