IBM Support

IT40473: UNABLE TO DISPLAY CLIENT DIAGNOSTIC DATA IF MULTIPLE BACKUP-ARCHIVE CLIENT NODE ARE CONFIGURED ON THE SAME SYSTEM

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Operations Center will fail to display
the diagnostic client data via Client Management Service (CMS)

when multiple Backup-archive client nodes (eg. Cluster systems)
are configured on a single machine.
The Backup-archive webserver log file (dsmwebcl.log) will show
the following exception:

"java.io.FileNotFoundException: C:\Program
Files\Tivoli\TSM\baclient\dsm..opt (The system cannot find the
file specified)



IBM Spectrum Protect Versions Affected:
IBM Spectrum Protect Operations Center V8.1.13 and later on all
supported Operating Systems
|MDVREGR- 8.1.13.000-5608E01UI |

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All IBM Spectrum Protect Operations Center users.            *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* see error description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in level 8.1.15. Note that this is     *
* subject to change at the discretion of IBM.                  *
****************************************************************

    



Problem conclusion


    

  • The problem was fixed.
Affected platforms for reported release:  AIX, Linux, and
Windows.
Platforms fixed:  AIX, Linux, and Windows.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT40473
    • 

  • Reported component name
    TSM OPERATIONS
    • 

  • Reported component ID
    5608E01UI
    • 

  • Reported release
    81X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-04-01
    • 

  • Closed date
    2022-05-03
    • 

  • Last modified date
    2022-05-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM OPERATIONS
    • 

  • Fixed component ID
    5608E01UI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            04 May 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback