IT40434: AUTHENTICATING TO OC 8.1.14 USING AN ADMIN WITH MULTI FACTOR AUTHENTICATION CAUSES DISPLAY ISSUES OF CLIENT DIAGNOSTIC DATA

8.1.14.200-IBM-SPSRV-WindowsX64
8.1.14.200-IBM-SPSRV-Linuxx86_64
8.1.14.200-IBM-SPSRV-Linuxs390x
8.1.14.200-IBM-SPSRV-Linuxppc64le
8.1.14.200-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• When logging in to Operations Center (OC) using an Administrator
  which has Multi Factor Authentication (MFA) set,
  
  the display of client diagnostic data using Client Management
  Service (CMS) will fail.
  When trying to do that, a message "ANS3004E Session for user
  <username> terminated - invalid password entered." is getting
  logged in the Client error log.
  
  In addition to that, the Operations Center will show the
  message
  "To use the client management service, include the Client Web
  Server feature when you install the Backup-Archive Client on the
  client system."
  
  
  Instead, when using a user which is not authenticated using
  MFA, the client diagnostic data of the same client  is getting
  displayed.
  
  
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Operations Center V8.1.14 on all supported
  Operating Systems
  

Local fix

• Use a non-MFA-enabled Administrator when collecting client
  diagnostic data via Client Management Service (CMS).
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level to both the Server and Operations Center  *
  * when available. This problem is currently projected to be    *
  * fixed in levels 8.1.14.200 and 8.1.15. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels