IT39353: "ACKNOWLEDGE SECURITY NOTIFICATION COMPLETED WITH ERRORS" MESSAGE RETURNED BY IBM SPECTRUM PROTECT OPERATIONS CENTER

IBM Spectrum Protect Operations Center V8.1.14 Download

APAR status

• Closed as program error.

Error description

• Starting with IBM Spectrum Protect Server 8.1.5, after every
  client backup session, statistics are analyzed for signs of
  Ransomware infection.
  If signs are present, a warning message (security notification)
  is displayed in the Operations Center for the operator to review
  and acknowledge.
  The acknowledge of a security notifications will complete in
  error for a SPOKE server from which the security event
  originated, when this server is in a different timezone than HUB
  server one.
  The message of the error is :
  "Failed to acknowledge notification on <affected node name>.
   The IBM Spectrum Protect server object that you are trying to
  access does not exist on the server."
  
  
  
  
  
  IBM Spectrum Protect versions affected:
  IBM Spectrum Protect Server version 8.1.5  and later on all
  supported platforms
  
  
  
  
  
  Additional Keywords:
  TSM "Spectrum Protect" #TS007171178 security notification
  "completed with errors" OC "operations center" acknowledge
  

Local fix

• 1. On the spoke server, run:
  
        select timestamp from tsmgui_allsec_grid where
  name='<node_name>'
  
  2.  Using the timestamp from the previous step,  run the
  following on the SPOKE server:
        UPDATE SECNOTIFICATION <node_name> <date from spoke>
  <time_from_spoke> TYPE=SYstem STATE=ACknowledge
  
  After 1 or 2 status refresh intervals, the security notification
  will disappear.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect Operations Center users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.14. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM OPERATIONS

• Fixed component ID

  5608E01UI

Applicable component levels

• R81X PSY

     UP