IT38484: FAILED SVC MINIPROBES MAKE SOME STORAGE SUBSYSTEM CAPACITIES TO BECOME WRONG AFTER EVENT PROCESSING

IBM Spectrum Control 5.4.5.2 (December 2021)

APAR status

• Closed as program error.

Error description

• Examples of wrong capacities: Storage Subsystems L2  view
  Provisioned Capacity, Dashboard Block Storage Used Space
  Examples of errors that can be noticed in SVC miniprobe logs:
  device/log/1/<collector host
  name>/<device_serial_number>/MINI_PROBE/<job_id>/ep_trace.log
  2021-09-09 14:38:34.627 HWNEP0115I Starting Control Process for
  storage system {0}.
  2021-09-09 14:38:35.670 HWNEP0111E The connection to the storage
  device failed. The error code is 5.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Spectrum Control users monitoring SVC or Storwize storage    *
  * devices                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control users monitoring SVC or Storwize            *
  * storage devices may see incorrect capacities after           *
  * mini-probes of the device have completed.                    *
  *                                                              *
  * Examples of wrong capacities:                                *
  *                                                              *
  * Storage Subsystems, Provisioned Capacity,                    *
  * Dashboard Block Storage Used Space                           *
  *                                                              *
  * Examples of errors that can be noticed in SVC miniprobe      *
  * logs:                                                        *
  *                                                              *
  * device/log/1/<collector host                                 *
  * name>/<device_serial_number>/MINI_PROBE/<job_id>/ep_trace.lo *
  * g                                                            *
  * 2021-09-09 14:38:34.627 HWNEP0115I Starting Control Process  *
  * for                                                          *
  * storage system {0}.                                          *
  * 2021-09-09 14:38:35.670 HWNEP0111E The connection to the     *
  * storage                                                      *
  * device failed. The error code is 5.                          *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.5   [ 5.4.5-IBM-SC ]
  
  ( release target 4Q 2021 / November )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels